Name: aig.com
Telephone: 000000000
Rating: 1.2

Jeanie Smith Guest

AIG Leaves Man with Cancer Hungry.

AIG Leaves Man with Cancer Hungry.Holiday insurance company AIG is recommended by Expedia and American Airlines and I booked cover for a holiday to Canada that was cancelled when my partner was diagnosed with cancer weeks prior to the trip.In every communication with the company while providing the requested documentation I informed them that we no longer lived in the UK but now resided in France. Unlike many reviews I have read since dealing with the company, they agreed to pay out. BUT, that was over a month ago. 1st they sent the cheque to the old address in the UK that they had been informed many times was no longer valid. They took a week to respond to the email regarding that. They agreed to organise a wire transfer and the relevant proof of bank account was sent in, they took a week to acknowledge receipt and another to have, what was basically a page with numbers, translated.It is now another week later and despite the appalling handling of my claim and the knowledge now that my partner is not getting better, that we have no income due to Covid, bank payments are not being honoured, we are down to one meagre meal a day, that now, due to the stress of it all I am getting ill they still won't prioritise my payment. In fact they have told me it will be another 2 to 3 weeks to process my wire transfer, which is just disgustingly unbelievable in this automated 21st century world!DO NOT USE THIS COMPANY! From other reviews they rarely pay out and in my case, even when they say they will, they have the most archaic system that creates delay mixed with incompetence enabling them to hold on to YOUR money till the very last minute.I repeat, save yourself the stress, do some research and book your holiday insurance with someone else. DO NOT USE AIG

Date of experience: Dec 04, 2020

LA Guest

5 years ago

AIG is the worst company in history

AIG is the worst company in history. Terrible public service. Terrible insurance coverage. I bought a protection plan, flight was cancelled. Months later, I am still out $1,000. Amex even refunded me and AIG made a big deal out of it and said they had to "review" my claim. Flight cancelled, story over, refund my money. Still nothing. No one answers phones, when they do, super surly. Never again will I work with a ticket broker with corrupt insurance baker.

Date of experience: Sep 29, 2020

RB33 Guest

5 years ago

Useless

Apparently, India revoking all foreign visas is not considered a good enough reason to claim for trip cancellation on my travel insurance.Don't waste your money.