Review Time
When I signed up almost 20 years ago for life insurance with AIG, they promised that if I never got ill with anything terminal I would get back all that I paid into it as one lump some. I've never got sick and they seemed to have disappeared.. SCAM!
Despite being fully covered for our holiday AIG has done everything to just completely ignore our claim and hasn't paid us a penny. We sent many documents as the claim was black and white, my wife got diagnosed with cancer and we had to cancel our trip to Japan. Right now we've lost around £5200, and we paid AIG £550 for cover including cancellation cover. Was booked through Expedia and they are just as bad. Shocking companies and will be persuing the matter legally if it remains unresolved.
Hard to keep up with the everchanging policies AIG keeps enforcing. As soon as you are up to date with everything they need to process a claim, a new policy is required. Its just their way of discouraging customers, who do not have all the time needed, to just drop the claim. Yes, it is indeed a scam!
This is not insurance. AIG Travel Guard is a scam. They out source their positions and the employees have scripted statements. We have legitimate claim and they say the same thing for the last three months. We are overload with claims and your adjusted will get back to you. They never do.
I elderly mother in law has life insurance with them, and she has to call every month. No one knows what they are doing. Two years ago, they stopped the automatic deductions. They say they can't do that anymore....something because of her age. When she calls, she gets transferred several times before she gets to the 'right' person. They have told her to fill out a new form to get automatic deductions. We did it three times last year, after they send her the form. She even got a letter in January, saying they would automatically make the deduction on January 4th. But, of course they didn't. She has to call and give them a check number and pay it over the phone, after she finally gets to the 'right' person. When she called on February 7th to make her payment, the lady said it should have deducted automatically, and told her to wait until the 17th and call back if it wasn't deducted. I told her to call today, February 16th. She finally got someone who told her that she saw the request, but they would change the amount in March, so they couldn't make the automatic payment until March. AND, that she has been paying too much each month. OMG. It has been so frustrating trying to get anyone there to make any sense at all. I don't think anyone knows what they are doing.
AIG - Apple Care. Took 4hrs to process a stolen phone claim. Website terrible, people on the end of the phone terrible, couldn't email anyone. AIG kept putting me through to Apple, Apple insisted I speak to AIG. Everyone rude. No one appeared to have considered that you can't pay for stuff online without your phone to get the code for two factor authentication. How could they not have thought of that? Truly awful experience. Never again. AIG I expected to be bad, but Apple? Mind boggling.
Purchased AIG Travel Insurance/ Filed a claim for stolen AirPods Pro that was denied because I didn't file a police report. AirPods went missing from Alvear Hotel in Buenos Aires. Hotel was notified by me and also by my cruise ship personnel. Would not recommend this insurance.
Again, if 0 stars was a rating, that's what AIG would get! I recently became the sole trustee for my family trust which includes an Aig annuity after my elderly Mom resigned. I have been trying for a week to get me added to the documents. I have completed their stupid forms, sent all kinds of legal documents and they REFUSE to allow me access or even change the mailing address! Now they are telling me the "tax ID" number I submitted doesn't match their paperwork. I can't seem to get them to understand that it doesn't match because my Dad died 8 years ago!!! What a bunch of losers! My mom has doesn't have enough income to keep her going for long and she is going to need this money soon. DO NOT DO ANY BUSINESS WITH THEM! THEY SHOULD BE SHUT DOWN!
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.
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