Review Time
First time I have ever written a negative review but this company's claim process is so egregious I felt compelled to warn people not to purchase their travel insurance. My Wife and I submitted a claim due to having to cancel an airline trip for a family medical emergency. We submitted the necessary paperwork along with 2 medical doctor reports that indicated the medical emergency. Our claim was sent in late December. AIG played a stall process over a period of 10 weeks by consistanly claiming they needed more information that we had already sent them. We again sent them the information they requested and again the same 2 doctor reports. They continued this process and after numerous telephone conversations they kept making excuses why the claim was not completed. I believe as I read other complaint reviews that they attempt to frustrate the claimant to the point that they hope would just give up. It wasn't until we informed them that we were going to refer the problem to our state Insurance advocate that they finally informed us that we would receive our money, however they only gave us back 85% and they kept 15%? I would caution anyone to check this company before purchasing their travel insurance. Read all of the reviews and you'll see what I am talking about.
I never buy extended warranties, because they are usually a waste of money. However, when we bought our new whirlpool dryer factory warranty was coming to its end, I decided to buy one. Any am I glad I did. My wife called AIG on Saturday and they had a service man out on Tuesday to take a look. Paul with S & L Appliance Service immediately diagnosed the problem, order the part and was back in a few days to repair it. The machine was fixed at NO additional cost to us. Highly recommend.
I strongly advise against purchasing AIG trip insurance. This company is a complete rip-off. Despite meeting all the criteria outlined in their policy documents when I bought the coverage, my claim was still denied. After reviewing countless other complaints, it’s clear that 99% of claims are rejected, no matter how legitimate they are. What's worse is that AIG reserves the right to change their policy at any time, and sure enough, once I submitted my claim, they “adjusted” their terms to avoid paying. So, even though I followed every step of the process, I ended up with a non-refundable trip and zero compensation.Paying extra for this insurance is a total waste of money. Don’t fall for it like I did—save your money and skip the headache.
I wish I would’ve read the reviews first… Recently booked a hotel and purchased the protection policy in case of an emergency/cancellation… Of course they denied the claim and gave me about five different excuses. Why my situation didn’t fit their parameter… With that I would highly recommend anyone Considering to use AIG for any insurance/protection policy, especially in a hotel booking situation… To definitely read the fine print and not just check the box to let yourself forwarned by understanding all of the fine print/red tape and jargon they will use against you to deny any compensation.
AIG Warranty ServiceSubject: Urgent Action Needed – Washer & Dryer Issues, Warranty FailureI am writing to express my deep frustration, concern, and disappointment regarding the unresolved issues with my Maytag washer and dryer purchased in 2021, along with the AIG extended warranty. Despite my numerous efforts, the situation has left my family in a state of complete helplessness.As of October 23, 2024, my washer has been inoperable, and for over 60 days, I have been trying to resolve this issue. I have contacted AIG over 20 times, speaking with multiple representatives, managers, and even recording conversations, only to be met with false promises, misdirection, and no real action. It is incredibly disheartening that despite all these efforts, nothing has been done to resolve this matter.I have also worked with the service provider, Paul Appliance Service in College Station, dispatched by AIG. Their so-called "Master Technician" has been to my home multiple times, either ordering the wrong parts, receiving broken ones, or simply throwing parts at the problem. Each time, I was told to wait weeks for new parts, only to find out they were once again incorrect or ineffective. The repeated cycle of incompetence from the technician and rude behavior from the appliance company's receptionist has only added to my distress. They are the only service provider available in my area, leaving me with no alternatives.This situation has reached a critical point. My family has been battling severe flu and cold over the holidays, and the inability to wash clothing, sheets, and bedding has made it even more difficult. Laundromats were closed during the holiday season, and I was forced to wash laundry in our bathtub. When the laundromats did open, I was paying $90 each week to wash and dry clothes—almost half of my monthly electric bill. My illness, which requires breathing treatments, makes it physically impossible for me to continue hauling laundry bags. The emotional and physical toll of this situation is overwhelming.I have asked AIG for a buyback or full refund for the washer and dryer that I paid for in full, but to no avail. Instead, on January 8, 2025, AIG forced us into a buyout offer of $669, a fraction of the original cost. Today, January 9, 2025, I was informed that the check for this amount has not even been issued. Throughout this entire ordeal, AIG has failed to take appropriate action, and I am being left to handle the situation alone.My washer has had every part replaced except the computer board. After months of delays and repeated technician visits, I am confident the "Master Technician" was not qualified to diagnose the issue correctly. AIG was aware of the entire situation yet failed to act. Whirlpool and Maytag have also neglected to step in and take responsibility.We were forced into accepting the buyout because there was no other solution offered, leaving us with an unresolved issue for the dryer, which will still require dealing with AIG—an experience that has destroyed any trust we once had. After spending $2,666 on the washer, dryer, and extended warranty, we have been left with a mere $669, no working washer, no compensation for the excessive laundry costs, and a complete lack of respect for our family’s hardship during this difficult time.This experience has shown that AIG, Whirlpool, and Maytag have no regard for their customers. Your companies have disregarded our family's needs, our health, and our efforts to resolve this in good faith. You have shown no urgency, professionalism, or care throughout this entire ordeal. I am devastated by how we have been treated, especially during the holidays when our family was ill and without a basic necessity like a functioning washer.We needed a full replacement or full refund for the washer and dryer, along with a new warranty. Instead, we were treated with blatant disregard, and the financial loss has only added insult to injury. I will never purchase a Maytag or Whirlpool product again, as this experience has shattered the relationship we once had with your brand.I urge you to reflect on the values and morals your company represents because this situation demonstrates a severe lack of care for your customers.
NEVER EVER HIRE THEM FOR ANYTHING, YOU WILL BE ON YOUR OWNThe worst insurance company I've delt with.It's absurd how they take every possible opportunity to delay the payment to the customer, in monthsThey send you incomplete forms so every interaction take at least 7 business days, and they ask you for more infos, and this way you never get paid backI can't understand how they are not being investigated by federal institutions for being so dishonest
Do not purchase insurance from AIG this is scamAfter waiting 15 days I received a call from the adjuster that I needed more documentation when I provided all it was required.3 days later I received an email telling me that cannot provide any type of accomodations because I am receiving credit from the airline, when I called the airline they are telling me that the air fair was cancelled as requested because I had purchased insurance no credit has been issued. Called again AIG just to tell me that I had to right a letter stating that I not receiving credit. We are at day 20. At this point I asked to speak a manager name Jonathan who provided no help whatsoever and that my claim has been cancelled as a result of the airline statement which it was not true. He refused to contact the airline to confirm that I was not receiving a refund or credit. The reason for cancelling our family reunion was death in the family Jonathan had no empathy whatsoever infact he couldn't care less.Now another family member that did not purchase insurance was able to get a refund from United Airlines and within two days the refund was approved another 5 days the money was in the account.Worst company AIG shame on you, I played their game for over 20 days. Be prepared for all kind of excuses in trying for you the customer to be fed up so you can go away and ripped you off.
I purchased the premium/upgraded cancellation insurance from expedia just in case I needed to cancel. It said I could cancel for any reason and get my money back for a flight. When my work event got cancelled last min, I tried to cancel, and they said I had to file a claim and that it WASN'T guaranteed I would get my money back. I tried to file a claim and the website glitched and told me I had to call in. When I called in, they were unhelpful and it was a nightmare.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.
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