Review Time
Would give 0 stars if possible. Appealing company, inefficient. I took out Apple Care insurance through this company, would advise any other company. They owe me a refund of £109, I was told to wait 10 days but unfortunately due to their error I must now wait a further 10 days. I asked to make a complaint but supervisor too busy due to call volume….. probably more complaints. I intend to get my refund and then cancel… unprofessional, inept, unreliable..,, stay awayStill waiting for my refund, one full calendar month later… would never recommend apple care. Shocking
Please don’t use there customer service is terrible I had to speak to 4 different people throughout one day about my claim all had different answers I asked to speak to a manager was refused and promptly put on hold and put thru to Apple they cannot answer the basic questions about a claim or have no knowledge of the product they claim to be insuring please if your using your Apple are for theft they will only be giving you a second hand phone and even that will take 10 to arrive
Sadly, I joined so many others in reporting the frustrating experience after buying AIG travel insurance for my mother, who found her trip cut short and ended in hospital for 2 weeks, prior to reaching her final destination. All the requested documents and proof have been submitted. They deny the claim anyway.AIG is nothing but a shame and a fraud!Please stay the hell a way from this shameful business, which is AIG...TOTAL DISGRACE.
Following a flight cancelled on the same day for technical reasons, I had to take another flight the next morning, resulting in a delay of over 24 hours in reaching my final destination. I asked AIG to compensate me in accordance with the contract I had taken out. AIG refused, claiming that the cancellation clause does not apply in such cases. The contract only covers cancellation at the customer's request (illness, death of a close relative, etc.).AIG informs me that I have to make my request directly to the airline for the European delay compensation. In short, insurance that doesn't insure anything... Avoid.
Avoid at all costs, had Apple care insurance and they have declined my claim against theft due to “find my phone”being off when it was stolen. I explained that the Apple Genius Bar turned it off in March when they repaired the screen but failed to tell me that I needed to turn it back on! I had a police report and proof of purchase. It was not my fault the “find my phone” was off and they refused to check or look into the Genius Bar turning it off to prove my claim is eligible.
I submitted all required documentation when our mother was hospitalized just before our trip. This company is a scam. They denied my claim multiple times for lacking information, and other invalid reasons. At a very difficult time, this company is frustrating to work with and unethical.
AFTER WRITING THE REVIEW BELOW, AIG FINALLY SETTLED THE CLAIM TO MY SATISFACTION SO I CHANGED MY RATING TO A MORE POSITIVE ONE.I made a big mistake purchasing travel insurance from AIG Travel Guard Insurance and I am writing this post so that you may not make the same mistake. During my insured trip I had multiple canceled trips on United Airlines (that’s another story) and incurred $4500 in additional expenses in order to get home. I filed a claim for coverage with a AIG Travel Guard Insurance in early April and now, in mid June, there is still no resolution. It is clear to me that AIG has no intention of living up to their contractual obligations and instead is engaging in stalling hoping I will go away without them, having to make good on their insurance obligations. I have received six separate requests for the same piece of information (documentation showing why United canceled the trip). I have sent AIG this information five times, records that prove it, and notes from two customer service people at AIG confirming that they have everything they need. There has been no resolution of this claim and I continue to get emails from them asking for the same piece of information. I have sent them five times. AIG Travel Guard Insurance is not worth the cost of the paper it is written on. Travel these days is tough enough, don’t make the mistake I made by making the travel, even more difficult by buying travel insurance from AIG.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.
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