Review Time
Airbnb's platform continues to show properties/rentals available when searching, but when trying to book, they all of a sudden become "unavailable." Airbnb customer service failed to address this issue completely, stating it would take several days to look into this matter, which doesn't help a person who is trying to book right now. They were unable to help with this booking issue, then tried to blame it on verifying my identification, which was verified when I created my Airbnb account. The customer service representative told me it was because I didn't verify my ID correctly...hmmm, very convenient to always blame the customer/user for their platform issues.
I stayed in an awful Airbnb in October. My husband has aggressive cancer and we wanted to visit the grandkids while he was still able to travel. Have stayed in plenty of nice anirbnbs and always got max stars from previous hosts. But this one was awful and there was a bad smell in the house. We chose to move out early to a nearby hotel to try not to spoil our weekend with the family. I sent a message to the host saying we had left and why ( it would be easier not to say anything but thought letting you know why is the right thing to do) She offered a refund for the last night without being asked.Now I’m home, several weeks later and still feeling threatened by the tone of the communication from this host. Her review published today is rude and defamatory but Airbnb say she has not broken any of their rules. Just requested to close the account and to add insult to a bad experience they will still keep the account open for 60 days. There are so many other ways to arrange accommodation and life is literally too short to put up with this
Airbnb supports money extortions from guests. After my visit the host demanded money for a damage I didn't do. Airbnb accepted his demand without any evidence despite my protests. Hopefully I used a one-time virtual debit card so that Airbnb couldn't take my money. Be careful!
whenever I travel , I always check aparmtnes for rent through this company...the quality is always as advertised on the websote, and i can directly talk with landlordsThanks to this platfrom I am not worreid about potential fraudulent schemes , all is safeLast time I rented 2-bedroom apartment in France, all was perfect, from price to the clean rooms
During a recent stay booked through Airbnb, my group was unable to access the confirmed accommodation due to a check-in issue. Despite multiple attempts to contact both the intermediary and Airbnb support, no timely solution was provided. We were forced to arrange alternative accommodation at our own expense, resulting in significant costs and inconvenience.Airbnb refunded the original booking, but only partially covered the additional expenses — even though they were directly caused by the service failure. I have submitted a formal complaint and reserve the right to take legal action if a full refund is not granted.🔴 Disappointing experience🔴 Slow and ineffective support in a critical situation🔴 Insufficient customer protectionI hope Airbnb improves its handling of urgent cases and offers more reliable safeguards for travelers.
I recently had a deeply disappointing experience that revealed serious problems with how Airbnb handles guest complaints and enforces its own standards.During a stay at a property in the Dolomites, Italy, I encountered clear violations of Airbnb's basic policies: dirty toilet, unmade beds, and trash left behind despite check-in being scheduled from 2 PM and our arrival at 7 PM. We were left waiting in the cold mountain evening while cleaning was hastily done, and when I raised concerns, the host simply said "You can check out if you're not happy."But here's where Airbnb truly failed: When I contacted their support with documented evidence photos, timestamps, and message records, their response was nothing but automated, copy-paste messages. No real investigation. No accountability. No protection for guests despite clear policy violations. It felt like they simply wanted to close the ticket rather than address a legitimate guest protection issue.The real issue isn't just one bad host, it's that Airbnb's customer service infrastructure fails to protect guests when problems arise. Their policies look good on paper, but their support system is designed to protect the platform, not the people using it. Even with overwhelming evidence of standards violations, guests are left with no meaningful recourse.Think carefully before trusting that Airbnb's "support" will actually support you when something goes wrong.
I found the agents that dealt with my issues surrounding my most recent stay to be very helpful, empathetic and friendly. They secured a partial refund for me due to cleanliness, noise and health and safety issues. I’m very happy with the service that was provided and will continue to use them 🙂
Even as a Super Host, don't expect to get the "extra special" customer service they offer as a so called perk. You will still be dealing with people who don't read or care about your questions and don't answer them. Instead they spend time sending invalid, incorrect responses back and forth and wasting a hosts time. Useless and annoying.
Airbnb are so rubbish. I tried to list a room in my flat but i had problems with verifications. I was at the property, i turned on the location, but it kept coming up with a totally different address with was few streets away. i called Airbnb numerious times for assistance but they could not help.
Horrible experience with a recent host, and I tried to email AirBnB with a formal complaint. Except that complaint returned to me as undeliverable, and for the severity of this issue, I really need to put this in proper writing. Definitely not talking to tech support or chat bots about this, and if AirBnB cannot even be bothered to provide a valid support email, then I don’t think I can be bothered to give AirBnB any more of my business in the future.
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