Review Time
I travel a lot, but mostly book through Booking.com, Agoda, Hotels, or local aggregators. Over the past 15 years, I've chosen Airbnb accommodations about 10 times for various reasons. I've always found the booking process too complicated.But what happened this time exceeded all expectations.I booked a house in Stintino, Sardinia. The owner immediately wrote to me saying I needed to sign some kind of contract. I had a similar situation with Booking. I contacted support, and they said that any requirement to sign anything outside of Booking.com is illegal.So I ignored the message here too. But after the free cancellation period had passed, the host insisted, sending me a contract stating that I was only "Obligated," and he was only "Entitled."Impressive was my surprise when Airbnb sided with the host. But what I liked most was the customer service's response: "Yes, it's against the rules, but we allow this for particularly reputable hosts."My question—"How can I know in advance that I'm booking with a "reputable" host so I can avoid them?"—remained unanswered.So, if my Airbnb bookings were previously -5%, now they'll be approaching zero.
In May I booked a reservation for an Airbnb in Seattle. A few weeks later I realized Airbnb double charged me for the reservation. I'd been charged $1,292.77 twice.When I realized I'd been charged twice I reached out to Airbnb to resolve the issue. They told me they could do nothing about it and they advised me to reach out to my bank. I reached out to my bank and they offered to dispute one of the charges. Unfortunately when they did my Airbnb reservation was cancelled on me, but I still had the duplicate charge on my account. I reached out to my bank and they disputed the second charge because I no longer had a reservation. I still haven't got my refund for that charge. I wanted to stay in the Airbnb so I was able to re-reserve the Airbnb with a different credit card. But now I still have two charges on two different credit cards for the same reservation. Airbnb needs to pay me back. I shouldn't have to pay twice for the same reservation. This has been an immense amount of stress for me. I'm upset with how Airbnb has handled this and I will never be booking an Airbnb again and I will be telling all of my friends never to book with Airbnb. Please just give me my money back. This is ridiculous.
I am writing as an airbnb host of a very successful self catering holiday let. I have a near perfect record, all 5 stars from 350 reviews with one 4 star. My place is booked year round so I earn airbnn approx £5,000 a year in host and guest commission. A couple of months ago I had a Christmas booking for 2025. I cancelled it. I am not in the habit of cancelling guests. This is my first in 4 years. But I gave them 10 months notice so they had plenty of time to find something else. As a result of this I've paid 10% penalty of the cost of the booking, I've lost my superhost status and I've been made less visible in searches. I complained to airbnb about this and was informed this is their policy. There is no flexibility to allow for the fact that I have an excellent record or that I gave the guests 10 months notice. I am disgusted by my treatment.
I recently discovered unauthorized charges were withdrawn from my account in regards to a recent stay at one of my properties. The guest has already received all of their money back, but I had the absolute unpleasure of working with Luna with Airbnb who has repeatedly messaged me regarding the issues with my home, sending threatening and rude messages. After I asked her not to message me, she continued to send messages. One being 9:45PM. When I asked her not to send messages after 9PM, she sent the next one at 1:30AM. Then, because I got angry with her, now she is retaliating by taking $370 dollars from my account! This is THEFT! When I call, no one will talk to me, call me, resolve this ... NOTHING. Now, they are just going to steal money from my account after this issues was ALREADY PAID OUT! They have taken over $3,000 from my account in the last 3 months!! How is this legal?? This is not the level of professionalism or transparency I expect from a global company. I am requesting a full investigation into the unauthorized charges and a formal explanation of the billing practices. I also urge Airbnb to improve their customer support and communication processes. I'm a "SuperHost" ... do you value us or not? Stop stealing from your customers!!
So sad to see all these bad reviews. Airbnb has been good to me all over 13 years both as a host and guest. It has saved me money and made me money. I used it today to book a room in Canggu, Bali.Keep up the good work Airbnb. It’s a shame people don’t come here unless its to complain and not to compliment.
the problem with air B and B is they have no customer service or at best limited service. whether you are a host or needing help with a booking customer service has not been able to help me on numerous occasions. I cannot edit without email, phone calls and text messages and so far i have been ask two times if the problem was solved when nothing has been done on the issue i asked for help with. As a host I am left hanging in the wind and hoping for the best
Please be careful of this company there are a rip off. I booked a place for the next 3 weeks which was refunable, this was yesterday on checking today, it was switched to non refumable which means cant get my refund back. Its better to book hotels tban use this Company.
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