Review Time
I have been an Aldi customer for many years. However, they have recently changed the ordering system. Replacement items are reordered based on till sales. Therefore if an item runs out there are no sales shown inevitably that means the item is not reordered. Two Nottingham stores Arnold and Netherfield run out of soft drink lemonade and coke two weeks nothing in the store. Regular items not specials are unavailable. It is a nonsensical system. I marine someone has been promoted by introducing this system but it is retrograde step. I cannot envisage remaining an Aldi customer if this continues.
I've shopped in Aldi for many years, but the prices have rocketed in the past few years and are now on a par with the other 4 retailers within 1km of Aldi. My main gripe is the way they close and open tills. You queue and just as your about to load the conveyor they announce that till is closing. During early afternoon this happens every few minutes. It's not unusual to be caught out 3 times in 1 shopping trip, and of course, depending where you are in the queue, youre likely to end up with a longer wait. Whatever happened to staff moving tills rather than customers? Where once I'd put up with it for the saving, the difference between competitors is now so slim, I'd rather shop where customers are respected and appreciated.
I wanted to complain about poor stock control in the Kidbrooke store but I can't find any way to contact them. They have deactivated the customer service email address and the help pages on the website only cover very specific issues. This is unacceptable and represents very poor customer service.As other people have commented the 'guilty until proven otherwise' bag checking is unacceptable also.
It's a shame there isn't an easy way to ask Aldi questions about products. I really want to give 5 stars as I have been shopping in Aldi's for years and find most of their products excellent. That is why I am leaving this review. It can never be guaranteed that the products wanted will be in store. How can green tea with lemon, green tea with mint, in fact any green tea be shown on their website but not one box of any in store. Same goes for chocolate peanuts. How can it be that every week I go to Aldi's a lot of groceries/items are not in store. My other moan is the Lacura body lotion that myself and friends have been using for years. I'm talking about the cocoa in a brown bottle, aloa Vera in the green bottle and the one for extra dry skin in the white bottle. These were very good and popular but for some reason have been discontinued. As I said it's a shame and off putting that there isn't an easy way to contact Aldi re these problems.
I love both aldi stores in gillingham kent fantasic customer services always great prices and good quailty food stores always looks well managed and clean tidy. Can always find yaself a bargin with garden flowers and middle isle items- Ranging from electrical to homeware to alsorts. And there superbuys.
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