Review Time
My dyslexic father was abused and screamed at in the west malling branch this evening, for a mistake he made due to being unable to read or write. He was not aware vapes were not allowed in stores, and could not read any of the signs, so instead of the manager kindly coming up to us and saying "Hi guys, sorry but no vapes allowed in stores please" - he proceeded to run up to us with a cruel and aggressive tone of voice, spoke to us like criminals and called my dyslexic father "sick" for "breaking the law". He wouldn't let neither me or my father talk, although he decided to speak in such an aggressive and dismissive tone and provoked us, walking away. I kindly asked him, as a manager, to please listen to us as customers, that my father is dyslexic, that we would never break any store policy or law intentionally to which he again, said he isn't "stupid enough to believe that" and call us liars. Again, aggressive in tone, getting in close proximity to our faces. I literally begged this man, calmly, to please believe that we would never do something like that knowingly, that my father is dyslexic and cannot read or write, so isn't aware of generally new laws and this man, twice my size, was treating me, a woman with mental illness, like vermin. He was being aggressive in tone, in mannerism, in body language. Mocking us, demeaning us, belittling us, refusing to believe me, speaking to me which such aggression that my father became really upset, stepped up to him and told him to never speak to any woman or person like that because it was so abusive. Again, the male manager walked off, claiming he had called the police for defending ourselves. Female staff members stood around, watching this male manager embarrass me in front of customers, be aggressive and shout at me and my father, one of them even looking at me, a fellow woman, like I should be ashamed of myself or like I was the one in the wrong, berating us for "shouting around kids" when the male manager had literally been aggressive and shouting at us in front of kids. Not one staff members stepped in to de-escalate the situation or to tell the male manager he had been unfair and grossly aggressive from his very first interaction with us and were just victim blaming and belittling. As we tried to leave the store, a female staff members walks nearby and my father told her he had no idea. She began to almost laugh at us, pointing at a tiny sign hidden in the corner, calling us liars again to which I had to shout three times that my father is dyslexic and cannot read or write, so how would he have been able to understand it? He had to step over the railing to defend himself calmly and explain he was dyslexic, but instead, another female staff member came running over saying "hey hey!" as if my dad was doing anything but calmly defending himself. Is this how Aldi treats it's neurodivergent customers? with aggression and contempt for a human mistake made by someone who cannot read or write to know about store policy or generally new laws?Why was my dad apologising at the start, saying he had no idea and would never do it again, not enough? Why, from the get go did the male manager think it was okay to be so aggressive in tone and body language, to call my father sick for being dyslexic and unknowing due to not being able to read or write and treat me, a woman whom he is twice the size of, like a horrible criminal with his bullying and aggressive way of speaking and getting in people's personal space? It was incredibly traumatic and distressing when I have shopped here for two years and never had any issues, have never broken any store rules or policy and have never been anything but abiding. Why would I have never made any mistakes in store yet suddenly witness someone else do it and lie about now knowing store policy or about my father being severely dyslexic?It's all very appalling and has sparked a mental and nervous breakdown.The male manager was twice the size of me or my father and was one of those men with muscles and an ego the size of the statue of liberty. He looked down upon me and my father from the moment the incident happen and called us "sick" for "breaking a law" we genuinely knew nothing about and was incredibly abusive and aggressive, talking to people in a way no human being should be spoken to. No benefit of the doubt, no understanding - just dismissive, abusive, aggressive, demeaning, belittling, like he was better than us just because a dyslexic man who cannot read or write knew nothing about a store policy or generally new law. I don't think this man would have even spoken to an extreme criminal in the same way he did to both me and my father. Grossly unprofessional, abusive and cruel. Shall never shop there ever again, not that I would be allowed due to something entirely out of my control. Inhumane.
I shop in Aldi Thornaby regularly and it is normally very good. Just had the most awful experience in there tonight . The smell of sweat coming from the cashier was overwhelming I had to hold my breath and the whole time he was serving me he was laughing , joking and shouting to his colleagues , so rude and uncomfortable for me stood there in the middle of it . To top it off, whilst he was shouting and distracting everyone a shoplifter ran out of the shop with stolen goods .
Absolutely shocking behaviour from worker(s) at Clydebank store. When entering it's usually the fruit stalls you begin with. 3pm... One very grumpy staff member was stocking fruit and throwing crates with some force to ground, So much so, that rhe noise would pierce your ears and give you a headache. I mentioned this to my 86 year old mum within earshot of said worker and gave him a glare of my annoyance. Instead of him stopping this calous behaviour, he would do it even more and glare over at me & mum. This continued for whole duration of our shop. When approaching tills we were told to go to till 4, someone would be there to serve. We waited & waited and nobody came, when mum politely asked if anyone serving another worker barked at her saying cashier was just coming. I asked cashier if noisy worker who was throwing crates around was a manager and cashier said yes! 😲 truly dumbfounded at a manager acting like a petulant child & totally unprofessional! Intimidating looks to me & 86 year old senior. Manager is a portly guy with dark hair & beard. Rude, unhelpful floor workers and shocked/angry at their attitude 😡
I had a click and collect. My meat products were out of date the very next day. I tried to get a refund through the app but that option wasn't available. I spoke to customer service which told me I had to take the stuff back to the store. I was only offered store credit. I explained I couldn't go to the store which is why I had a click and collect but they still refused to give me my money back. All items barcodes and item numbers were given as proof. I will no longer be making any purchases from aldi
What a terrible customerService experience in Aldi today. Cashier chatting to the previous customerAnd keeping me waiting for several minutes , then treating me with hostility because I dared to inch forward. Then come to yes in sane unprofessional vein, no eye contact, no smile, monotone voice. When I mirroredHerAttitude and replied in a similar manner she saw fit to comment upon it to the next customer. Much to learn from her more pleasant and polite and professional colleagues in this and otherAldi stores .
I have shopped at aldi since they first came to the country- so a long time. I recently started shopping at the Crostons site and am struck by the glum staff. Today I asked an assistant if there was any celery and she said yes it's down there , I can see ie from here. When I went to check I missed the celery as it was trimmed, not the bigger packs I usually buy. I was going to give it a miss but I told the assistant that their was none.Again, she said it's down there. No attempt to help further than pointing her finger and spealing in an offhand manner.I appreciate that the staff are busy fillingthe shelves but without customers, the shelves wouldn't need to be filled.
I’ve just spent £114.21 at Aldi and the beans were labelled at 28pence, however at the checkout they wanted to charge me 42pence. I questioned this so the cashier called for the manager who said it was a mistake because of an overflow of 42pence stock which had been placed on the top shelf, labelled at 28pence. I suggested they remove that label as it was confusing and could I replace them with the 28pence beans? He told me they were out of stock but he refused to sell the 4 tins on the checkout at the advertised price or even at a reduction. I therefore asked them if I should go to Tesco instead to which he politely replied we don’t want you to go to Tesco but he still wasn’t willing to offer at least some kind of reduction as a gesture. So for the sake of 56pence this customer, on principle will not return to Aldi and they have lost my average weekly spend of £150. Tesco and Asda’s gain!!Date of experience:
I really disappointed of Aldi's service. I waited really long to scan my products at till. No one at the till. Nearby till no.1 calling to come at the till 3-4 times. After that one lady come with very annoying face. However, most embarrassing part is that she is checking my trolley bag is there anything I am not scanning or theft. This not happened just one same thing happened earlier as well.
I didn't know that Aldi had started selling seed potatoes.Went to the Llangollen, North Wales store earlier today and bought 2 bags of baking potatoes as we fancied baked spuds for tea.When we got back to get them ready, we found them to be sprouting with a lot of scab.I do know that they store them at a certain temperature for various times and they used anti sprouting chemicals to stop them sprouting, which doesn't always work but I also know that the scab (the brown bruising) which is caused by not enough water, which tells me that they were probably still in the ground last year, when it was very dry.Anyway, they are only good for planting which is a good thing as I'm a gardener who does grow potatoes which are not ready yet.You want fresh, don't go here.We have now got to go somewhere else now for more potatoes as the customer service woman was an utter waste of time, she also mentioned about our personal hygiene, in a way blaming us.This is disgusting.As I say, don't go here if you want fresh.
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