Review Time
Having a motor claim is your worst nightmare with Allianz. Their claims reporting is not in Ireland and it took ages for them to locate the area and that was the only call I successfully made. I can’t get through, they say they will call you back…. I wonder when??? It’s disgraceful, my car is off the road a week, the other party admitted liability. Apart from my initial call… which took about an hour… nothing. AXA and Aviva don’t treat customers like this. It is shocking. They would want to be a lot cheaper to merit insuring with them.
A simple non Irish address update is so difficult! To update the address field, you have to add county and there is no option to add country. The address change request was declined despite me explaining I had to add Dublin and Ireland to the address because of the drop down limits. I then had to call a number in Dublin to call out my address which will be passed to a senior CS agent for approval.Such an antiquated process for an international company that assumes policy holders are all in Ireland!
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At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide.
We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.
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