Review Time
I am insured with Allianz Care through my US employer. We pay a significant amount for this insurance, and until recently, the service had been good.
However, the quality of service has deteriorated significantly since December last year. In addition to the unacceptably long processing times for each claim, I have observed that nearly every reimbursement request is initially rejected, often based on inconsistent arguments stating that the treatment is not covered by the policy.
Following a second review, these same claims are often approved, which raises serious concerns about the accuracy and integrity of the initial assessment process.
This pattern creates the impression that claims are being systematically rejected at first instance, regardless of their validity. Such practices are not acceptable, particularly when policyholders are clearly entitled to reimbursement under the terms of their policy.
Furthermore, the handling of complaints is equally unsatisfactory. Reviews take several weeks, and reimbursement is delayed well beyond the timelines publicly committed to by Allianz Care (5 working days, or 48 hours for certain cases). These commitments appear to exist only in principle and are not respected in practice.
Attempts to resolve these issues via Allianz Care hotline are unsuccessful. While representatives are courteous, they are unable to take any concrete action and refer to internal departments that remain inaccessible to clients.
I am insured with Allianz Care through my US employer. We pay a significant amount for this insurance, and until recently, the service had been good.However, the quality of service has deteriorated significantly since December last year. In addition to the unacceptably long processing times for each claim, I have observed that nearly every reimbursement request is initially rejected, often based on inconsistent arguments stating that the treatment is not covered by the policy. Following a second review, these same claims are often approved, which raises serious concerns about the accuracy and integrity of the initial assessment process.This pattern creates the impression that claims are being systematically rejected at first instance, regardless of their validity. Such practices are not acceptable, particularly when policyholders are clearly entitled to reimbursement under the terms of their policy.Furthermore, the handling of complaints is equally unsatisfactory. Reviews take several weeks, and reimbursement is delayed well beyond the timelines publicly committed to by Allianz Care (5 working days, or 48 hours for certain cases). These commitments appear to exist only in principle and are not respected in practice.Attempts to resolve these issues via Allianz Care hotline are unsuccessful. While representatives are courteous, they are unable to take any concrete action and refer to internal departments that remain inaccessible to clients.
Thank you for your email.I regret to advise our insurance does not cover pre-existing / planned treatment .Pre-existing conditions are medical conditions for which one or more symptoms have appeared at some point during your or your dependents’ lifetime. This applies regardless of whether you or your dependents sought any medical advice or treatment.We would deem any such condition to be pre-existing if we could reasonably assume you or your dependents have known about it.I am very sorry we could not help you.Best regardsDirect Sales Team, International HealthIndividual & Small Group Business Allianz Partners they don't care what kind of preexisting condition you have, just a simple question about preexisting conditions will get you canceled :Dtotal scam
I recently went through the process of selecting an international health insurance provider for myself and my four young daughters. After comparing multiple options, including April International (which had complicated zone restrictions and unclear rules), I decided to move forward with Allianz Care, and I couldn’t be happier with this choice.From the very beginning, the communication was clear and transparent. With April, I found myself having to navigate through “zone 3, 4, 5” limitations, which felt confusing and risky as I travel frequently to places like Spain, Dubai, Malaysia and Asia. With Allianz, the coverage is worldwide (excluding USA), straightforward, no surprises, exactly what you want when protecting your family.A special mention goes to Andrew Doyle (Direct Sales Advisor). His professionalism, fast replies (even on weekends!), and ability to explain everything in plain language gave me confidence that I was in safe hands. He went above and beyond to make sure my application was processed smoothly, even applying a family discount that made the premium very competitive.The payment and activation process were efficient, and within days I had my policy documents and membership cards in hand. Allianz really feels like the “Rolls Royce” of international health insurance, trusted by expats and embassies worldwide, and now also by me and my family.If you are an expat or frequent traveller looking for peace of mind, I highly recommend Allianz Care. And if you get the chance, ask for Andrew Doyle — he truly made the difference.Jamal Mahdad
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Allianz Cares’ International Health Insurance offers leading global health and medical insurance for employees, individuals and their dependants.
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