Review Time
My partner bought me an expensive ring from this shop, and in under three weeks of normal wear, one prong came loose and another snapped off entirely. This was worn under completely standard, everyday conditions.When I contacted customer service, I was told the repair itself would be “free”, but we would be expected to cover £70 in shipping costs — which is clearly not just the cost of shipping alone.For a piece of jewellery at this price point, the quality and aftercare are completely unacceptable. If you value quality, durability, and decent customer service, I would strongly advise shopping elsewhere.
To whom it may concern1. I ordered this ring on October 10, 20252. Gave it to my wife for her birthday on December 20, 20253. Pearl fell off on January 6, 2026, requested new ring4. Jan 22 you accepted the ring for repairs5. Told me I would receive ring back in 7 days. It was coming back from China – not in seven days6. Received ring approximately Feb 20th7. Feb 28 the pearl fell off AGAIN This is a dud ring and a dud design. I am demanding a full refund to my account immediately after which I will send this ring wherever you want it sent but not until I receive my payment back in full. I expect an immediate reply before I call up social media about this ripoff ring and NO I do not want it repaired again.Hello Ted,Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience.I understand your concern regarding the repeated issue with the ring. I have escalated the matter to my Senior Manager, Barbara, so that it can be reviewed with the priority it deserves. She will get back to you shortly to address this for you.We sincerely appreciate your patience while we look into this further.Regards,Deeksha TelangManager | CUSTOMER EXPERIENCEHello Ted,There is nothing wrong with your ring. We sell many of that ring with zero problems. You picked a softer metal and,that was your choice. Also, a large pearl ring is a more delicate selection . Your ring is past the return period which is posted on our website. However, as a one last time offer, we will make you a brand new silver ring with a new 10mm pearl. Mail your ring back to us. We recommend sending it with a tracking number and insurance to protect yourself. In the box put a LARGE note with your order number and your shipping address. We will pay to mail it back to your preferred shipping addres.Angara Inc. 580-1231 Pacific Blvd Vancouver, BC V6Z 0E2, CanadaBest Regards,Barbara Stein, Senior Manager WHAT! Are you nuts? You admit this ring is a piece of shit and you want me to pay for a better ring. This is bullshit and you are making me pay for the shoddy ring you guys are selling for over $400! I want my money returned now and let me know what you want done with this piece of crap ring. What’s wrong with you? That is the most unintelligent reply I ever heard to a customer complaint to a a customer complaint and request put in concerning a guarantee.Put this up the management ranks Barb until someone will return my money and let me know what to do with this dud.Instead of getting my money back you want ME to get it fixed locally and pay for that or up grade to a better ring at a bigger cost after this ring should not be for sale in the first place except for a prize in a bubble gum machine.Please send this up to someone who can make a decision and I will open my case at the BBB.Hello Ted,I can understand why you are upset about the pearl ring. You purchased something lovely for someone you love. That was a big decision and purchase. We replaced the pearl once for free. I want to share a few facts about your ring that may be helpful. You purchased a lovely large 10mm pearl. That being said, if a pearl ring will be worn daily it should have a protective bezel or halo setting. A pearl is a delicate gemstone. Also, you purchased a silver ring. Silver looks good but it is a softer metal. That means that the prongs are softer and more likely to bend or move in daily wear. If the prongs move, the pearl can fall out. I recommend upgrading to 14K white gold. It will look the same and be strong. You are not obligated to have us fix your ring. However, we can provide a price to replace the pearl or alter the design if you would like. I want to help you come up with a solution. Please let me know if you would like us to provide the service or you wish to handle it locally.Best Regards,Barbara Stein, Senior ManagerBarbara SteinSenior Manager | SALES & SERVICE
I purchased two Tanzanite pendants and they were both stunningly beautiful, exactly as pictured. I like how I could select the stone quality and size (I went for AAA = Best quality Tanzanite in each pendant). They came in a timely manner, beautifully packaged and presented. Very helpful customer services too. All around 5 star for a wonderful experience. I can highly recommend Angara.
There wasn’t enough measurement information on the site for what I was looking for so I had to send a enquiry email. However, Angara provided very quick, clear and friendly customer support. I can’t wait to see my order when it arrives. ❤️
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