animaltrust.org.uk

2.5
2.5 Based on 340 reviews

We're a not for profit vets with clinics situated across the UK. Find out more and book your free vet consultation today......

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.5

/
5

340 Reviews

5 Star
35%
4 Star
1%
3 Star
3%
2 Star
6%
1 Star
56%

Filtered Reviews

Filter Reviews

Review Time

chris prow
I did feel I was pushed into a hospital…

I did feel I was pushed into a hospital stay that doesn’t look like it was necessary and the waiting times dropping off and collecting were just unacceptable Staff at Dewsbury were not familiar with insurance processes and although the trainee was very friendly other staff were dismissive.Reception Staff at Barnsley were indifferent and very long wait

2
Date of experience: Sep 03, 2025
Sam Edwards-Griffiths
Amazing vets

Amazing vets, was told by another vets our old boy had a few weeks to live and was wrote off, then went to ‘Animal trust’ and they have been brilliant we were given the options for treatment of cancer for our boy he is now 5 months in and is back to himself enjoying beach walks, having his favourite treats and barking at the postman 🤣 Amazing team in Rhyl.

5
Date of experience: Aug 29, 2025
Gemma Ahearne
Animal Trust Birkenhead- amazing service again

I moved here from a vet practice I was very happy with, but that was super expensive. People kept recommending Animal Trust Birkenhead to me, and I assumed there must be a catch. There isn't. It is simply an ethical model of delivering vet care. I have 4 dogs who are my world, and whilst I am willing to pay, many vets' prices have become prohibitive. Animal Trust are fair, transparent, and affordable. Today they neutered my puppy, Tommy. Tommy was high-risk due to his rescue siblings suffering from seizures. I will always be responsible and neuter my animals, but I was very worried about potential adverse reaction to GA.The vet (Paula! Thank you so much!!) vet nurses (thank you!) and whole team were wonderful. They went above and beyond with Tommy's care, and consideration over what drugs might prompt a neuro response, etc.I am so happy and will continue to recommend to friends and colleagues. I am so glad that I moved to this vets.

5
Date of experience: Aug 29, 2025
Mrs Baller-Ghent
Thoroughly satisfied with my visit…

Thoroughly satisfied with my visit today. Waiting time short. Staff very friendly. Vet lovely, listened to my concerns, negotiated a treatment plan with my input. Cost of tests discussed prior to acceptance. Review booked to see efficacy of treatment.

5
Date of experience: Aug 21, 2025
Georgiana Corina
I am very disappointed with the receptionist

I am very disappointed with the reception service at Animal Trust Birkenhead. There is an older lady who has been working here for a long time, but unfortunately she has no interest in helping people. She never answers the phone, and even when there is an emergency, she doesn’t care. Her attitude is unpleasant and unprofessional, and it makes the whole experience very stressful. It feels like she simply doesn’t want to help at all. The only positive side is the doctors – they are kind and do their best, but the reception makes the whole experience very frustrating.

1
Date of experience: Aug 20, 2025
Miss Karen  Martine
Excellent

I had my first appointment today at Liverpool. What a lovely centre, bright, clean and friendly. I was seen promptly and the vet was thorough. My dog is on lifelong medication and renewing was considerably cheaper. I am a very happy customer!

5
Date of experience: Aug 19, 2025
julie prescott
Wasn't that thorough

I feel the Birkenhead branch some of the vets give off a not really interested in fully investigating a problem/ concern if it doesn't involved actually making any money from it. Went in with a concern and I was in there less than 2 mins checked one thing on my dog which wasn't even the most thorough check then that was it. Was given 2 possible reasons why my dog could be deaf or going deaf but still really not sure if she is I have done more thorough tests at home myself

2
Date of experience: Aug 15, 2025
Billy
I’ve given 2 stars purely for the…

I’ve given 2 stars purely for the charge of medication £50 for a tiny bottle of eye drops and £42 for ten steroid tablets is ridiculous you can gat the exact same eye drops on line for £14 £36 cheaper I know they don’t charge for a consultation but they hammer you with the price of meds and I also think £27.50 to clip 6 nails is extortion the staff on reception are friendly and the vets are too but you never seem to see the same vet when ever you go I have been multiple times the last couple of months and always see someone different and have to explain everything over and over again this is the Ashton under lyne branch

2
Date of experience: Aug 11, 2025
Christine Burton
I have five cats and visit this vet…

I have five cats and visit this vet practice regularly and have had procedures done. On balance care has been excellent, . Lately I have had to have dental procedures done and think the staff excellent in their knowledge and care in this area. I had to have an elderly cat put to sleep recently and had very compassionate care,from vets and receptionist. I wish they could have payment plans for unplanned surgery but you do know where you are with their pricing system.i am currently waiting another dental and they are trying to fit me in sooner rather than later although they are extremely busy.

5
Date of experience: Aug 09, 2025
Robert Bath
It was my first visit and I will…

It was my first visit and I will definitely go back the vet we saw was very professional,

5
Date of experience: Aug 08, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We're a not for profit vets with clinics situated across the UK. Find out more and book your free vet consultation today...

  • language https://www.animaltrust.org.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More