Review Time
I HAVE SHOP AT ASHLEY STEWART MANY TIMES...I DECIDED TO ORDER ONLINE DUE TO THE FACT THEY KEEP SENDING ME THESE MESSAGES FOR SALES. SO I ORDERED AND WHAT A DISAPPOINTMENT...NEVER AGAIN!! I ORDER 4 DRESSES AND I SET WAS TO SMALL AND THE OTHER 2 WERE TO BIG. BUT GUESS WHAT I WAS NOT ABLE TO RETURN THEM A DAY LATER (ONE DAY). NOT EVEN AN EXCHANGE! THE POLICY SAYS, IF ITS A FINAL SALE OR CLEARANCE NO RETURN. BUT WAIT A MINUTE....YOU CAN IF YOU HAD PURCHASE IT IN THE STORE..HMMM. SAD! HOW ARE YOU ABLE TO RETURN FINAL SALES TO THE STORE, BUT NOT ONLINE. I HAVE HAD NO PROBLEMS WITH OTHER STORES (RETURNS) . ASHLEY STEWART CLOTHES ARE TO EXPENSIVE TO NOT RETURN/EXCHANGE..SO YES MY MONEY IS WASTED, UNLESS I FIND SOMEONE TO BUY THEM FROM ME....LESSON LEARN DO NOT BUY ANYTHING ONLINE FROM ASHLEY STEWART. P.S. FOR YOUR CLOTHES TO FLUCTUATE BETWEEN SIZES YOUR POLICY SUCKS
I read the other reviews and concur on there bad online customer service! I placed an order on Saturday and it appeared it went through as I received a email order confirmation. On Tuesday I received an email that said it was not received and I would have to place another order. The tone of email was very nonchalant and uncaring. By the time I placed I reordered merchandise had sold out!!!! VERY UNPROFESSIONAL. I will be looking for another online store to shop (TORRID).
I read the other reviews and concur on there bad online customer service! I placed an order on Saturday and it appeared it went through as I received a email order confirmation. On Tuesday I received an email that said it was not received and I would have to place another order. The tone of email was very nonchalant and uncaring. By the time I placed I reordered merchandise had sold out!!!! VERY UNPROFESSIONAL. I will be looking for another online store to shop (TORRID).
I will never shop at Ashley Stewart again, I live in a apartment and people are always stealing my packages. So on several orders I’ve had to call and report them missing... well due to the thieves in my apartment they have stopped me from making online orders although I send them to my front office now..... they never have to worry about my business again ever in life and now I’m going cancel my credit card with them. The extremely bad part about the situation is they didn’t even email to tell me that my orders will not go out, the rep told me I would have to call and find out what was going on.... how rude and unprofessional.... I’ll take my money and my business else where.
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Dedicated to women who love their curves
Ashley Stewart started in local neighborhoods across the country. As an iconic women’s fashion brand, we’ve always stood for fashion forward, on-trend clothing at an affordable price. Now with 89 stores across the country, one of the most socially engaged online communities, and a leading eCommerce business, Ashley Stewart is your neighborhood brand gone global!See more
