Review Time
The reason I did not give a 5 star rating is the fact you are collaborating with Hrvatska posta, here in Croatia. I ordered a pair of sneakers on March 10th. It arrived to Croatia on March 14th, and went out for delivery on March 16th, according to the courier. The same day a note on the courier's website stated "item delivered" but I did not receive anything. It took a couple of phone calls before I realized the driver left my parcel with my neighbor. "Hrvatska posta" is not a reliable partner, they mess up almost every single order of mine. This was the third pair I ordered from you. Today I ordered my fourth pair, and honestly I am afraid of what could happen. Please consider changing your courier partner (I would prefer DPD or Overseas). Thank you
The reason I did not give a 5 star rating is the fact you are collaborating with Hrvatska posta, here in Croatia. I ordered a pair of sneakers on March 10th. It arrived to Croatia on March 14th, and went out for delivery on March 16th, according to the courier. The same day a note on the courier's website stated "item delivered" but I did not receive anything. It took a couple of phone calls before I realized the driver left my parcel with my neighbor. "Hrvatska posta" is not a reliable partner, they mess up almost every single order of mine. This was the third pair I ordered from you. Today I ordered my fourth pair, and honestly I am afraid of what could happen. Please consider changing your courier partner (I would prefer DPD or Overseas). Thank you
I like them because they have a really huge selection of sneakers. Delivery to Austria works perfectly. Customer service is fast and efficient.The only thing I would suggest as an improvement—something that would mean a lot to customers—is to include a return label in the package, or after a return request, send customers an email with a return label or a barcode.Otherwise, everything is great. Ordering, delivery, returns, and contact with customer service — everything works perfectly 😊
As others have mentioned, I have had an issue with an unfulfilled delivery. According to DHL, a delivery attempt has been made – but it never reached me and no effort was made by DHL to contact me.Since then (two and a half weeks ago), there have been no further attempts to deliver the item. I was informed that AsphaltGold will need three(!) weeks to look into this.The customer support has been slow and not very willing to proactively solve my issues.Issues with DHL is not directly AsphaltGold's problem – but it is their duty to work with their delivery "partner" to provide a solution for the customer.I am now waiting on a refund (including shipping). Based on other reviews, I'm not very optimistic that I will receive it...
do not trust the review here, 4 out of 5 stars does not represent reality. on fb they have many bad reviews, they take money, they dont answer, etc. i thought its my case too, but i got the package, it seems they have bad customer service. phone number never works, dont answer emails, when they answered, they give me awb but they didnt tell for wich company...
I asked whether my order could be cancelled before it was shipped.The store declined the request, shipped the order anyway, and then intercepted the parcel without my consent, marking it as “refused by recipient”.I never refused the delivery, have not received any refund, and after 5 days there has been no reply from customer service. Very unprofessional handling.order #AG44535981Update:Customer service claimed that I refused the delivery. This is not true. I never refused the parcel.The order was intercepted without my consent, and the store is now shifting responsibility to the customer instead of addressing the issue.
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