Review Time
Always a pleasent experience, even though delivery takes more time than announced online. Could be much worse!Okay this is crazy: ordered yesterday and it's getting delivered today! Amazing service, though I wouldn't expect it with every order.
Took 14 days to arrive. Tracking was terrible and all over the place emails where not up to date and the shop app tracking was also completely lost. Also did not even notify when they where going to arrive so had to be redelivered even later. In the end arrived far to late so I dealing with that crap return system.
Been trying to reach out to their customer service team, awful experience. Order #AG44333534 was never sent and the only way for them to respond you is when you put a review. Worst customer service everWill go for Chargeback with Paypal if not getting any reply back within 24hs.
So far, not good! I paid for a jacket and received the tracking code, but there’s been no update since five days ago. The tracking still shows as “We have received information about your incoming item from the sender,” which means they haven’t sent it yet.I’ve sent emails to hello(at)asphaltgold(dot)com, but I haven’t received a reply. This is my first time buying from them, and I’m afraid it might be my last.Quick update: was contacted via email same day that I've posted this review, said they would check on this, so far, 3 days in, no resolution.
An absolute disaster.Paid more than 200 euros for my order, trusted their promise to ship and deliver in 3-5 days. Order never even was shipped. They promise to use dhl instead of that using cheap Seur.Literally my order was never even shipped or given to Seur.To my emails and Instagram messages mo one ever replied.What a scum!!! Never use this company, buy from Highsobiety, Bstn, end clothing, but never from asphaltgold.Shame.
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