Name: autelstore.co.uk
Telephone: +8613429866263
Rating: 4.5

Navnit Guest

great service despite being remote

I needed to renew my update subscription for my maxi diagnostic, hadn't realised I purchased two lots for the same tablet accidentally. Stacy informed me regarding the situation and corrected it immediately. In fact I used it to purchase another add on service. I had a prompt activation within 24 hours. Thank you to the Autel team for a great job!

Date of experience: Dec 05, 2025

Andy Guest

4 months ago

Simple transaction

Paid for an update subscription for my Autel MX808Z. All sorted with zero hassle. Works a treat. Would definitely use again

Date of experience: Dec 01, 2025

M M Delcea Guest

4 months ago

Good communication..

Thanks Stacy, good and fast communication..mmd

Date of experience: Nov 27, 2025

Daniel Barfoot Guest

4 months ago

Purchased a software update

Purchased a software update. Order was actioned immediately and the communication regarding the order was excellent.

Date of experience: Nov 24, 2025

customer Guest

4 months ago

Great communication and great service

Great communication and great service Will definitely use again

Date of experience: Nov 20, 2025

Myk Guest

4 months ago

I will never deal with autel again

I will never deal with autel again. Had a scanner, paid for updates, scanner would not connect or download the updates. Tried speaking to autel UK who refused help because it has a DK serial number. I bought it from aurel UK seems they are in China and the aggression is common if you have a complaint according to Trust Piolet Their reply is absolutey false Spoke to some really nasty prices of work, one said she'll send a refund since I need the money so badly, one said I was accusing her of breaking it, I just wanted help to sort the problem out but they were only interested in finding ways to get out of support. I'm sure it's a simple issue but I'm going to buy a think car instead because of the way I was spoken to. Vile company

Date of experience: Nov 13, 2025

Kevin Thompson Guest

5 months ago

Professional equipment with excellent support

As a professional automotive diagnostic centre the equipment we use and the service and commitment the manufacturers provide are vital. Autel are right at the top in all aspects. Extremely quick processing of orders and there equipment really is top draw. Can't recommend the products or support enough.