autoclaimsassist.co.uk

4.9
4.9 Based on 200 reviews

...

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Average Rating

4.9

/
5

200 Reviews

5 Star
96%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
2%

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Review Time

Vikki Stockton
Ron was really helpful throughout my…

Ron was really helpful throughout my claim. He dealt with everything quickly and efficiently and I had no issues at all. Thanks again ! Would highly recommend. Ref 167207

5
Date of experience: Feb 05, 2026
customer
Non fault accident

I had a non fault accident and I immediately contacted the Auto Claim Assists. They managed everything working with third party insurance and providing me a suitable hire vehicle of the same category along with arranging repairing my own vehicle. Only thing I would like to say they need to improve is their communication as I had chased few times to get the update of the case.

5
Date of experience: Feb 05, 2026
Pete Steadman
Great company - great service !!

Took all the worry and headache out of the car accident. Dealt with everything so professionally and kept me up to date as things progressed. Would definitely recommend this company.

5
Date of experience: Feb 04, 2026
Steve Hill
No stress

No stressACA took care of everything from start to finish.Constant updates through the whole process.Highly recommended

5
Date of experience: Feb 04, 2026
Mrs Conway
The whole process was made easy as I…

The whole process was made easy as I had a dedicated person for my claim. Abbie was always available to talk to me and happy to answer any questions that I had. I was given a hire car while my own was being repaired and there was no rushing to pick it up or return it. Abbie also called me to check that I was happy with the repair done on my own car. I would definitely recommend Auto Claims Assist.

5
Date of experience: Feb 03, 2026
Maria
100% Recommended

I found these people online and I must say that I do not regret contacting them. Professional approach, fast service and each of them is very nice. I really recommend them because nowadays there are many scammers who just want to make money but this team works with you, they contact you with every move and they will do everything for you and answer all your questions. You do a really great job, Thank you for everything

5
Date of experience: Feb 03, 2026
Ollie Taheri
Had a brilliant experience with ACA

Had a brilliant experience with ACA. I was very angry when someone reversed into my spotless VW, but these guys totally sorted it. Craig is a total asset to the company; he really went out of his way to make sure the repair was flawless (which it is).Huge shoutout to Fix Auto in Caldicot too; the car actually came back in better condition than it was before the accident! The rental process was very convenient with home delivery/collection, and while driving a silver Corolla estate made me feel a bit like a taxi driver, it did the job safely. If you’re like me and research companies to death before committing, take my word for it: ACA is elite, and is certainly much better than claiming through your own insurance, as that just seemed illogical to me at the time.P.S. I would have gotten the review out sooner but I have been stupidly busy, and then was on holiday! (#167568)

5
Date of experience: Feb 03, 2026
David Mason
BMW 3 Series d12

Great service from start to finish, Kelly explained everything to me how the process works and then Abbie my claims assistant kept me in the loop with my repair will definitely use again if ever get into a accident. Thank you ☺️

5
Date of experience: Feb 02, 2026
customer
Excellent customer service and got the…

Excellent customer service and got the job done within a week! Very good communication from all areas of the process so I knew exactly what was going on!

5
Date of experience: Jan 29, 2026
Mark Lang
VW Golf R

Very good service

4
Date of experience: Jan 29, 2026

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