autoclaimsassist.co.uk

4.9
4.9 Based on 200 reviews

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Average Rating

4.9

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5

200 Reviews

5 Star
96%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
2%

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Ms J Ward
Exceptional post-accident care

After the accident, which left my car written off, I decided to go with Auto Claims Assist Ltd, and I'm so glad that I did! They immediately took care of everything, kept me informed every step of the way, and gave me the support that I needed. Thank you especially to Ron Parker for his regular updates, and his calm reassurance !Ref- 165795

5
Date of experience: Dec 11, 2025
Chris
Having contacted this company

Having contacted this company, they took on my claim and got on with it straight away. I can't believe how fast they got everything done. They got my car booked in for repair and sorted out a courtesy car (which was very important to me, as it meant I could keep working), while mine was being fixed. It was all completed in a matter of 14 days.If I ever need a similar service, These will be the first people I call.Thank you for a great service

5
Date of experience: Dec 11, 2025
customer
Good service

I would recommend Bauto Claims Assist Ltd. They follow up the case very well. The customer service is excellent. Nothing is too much trouble for them. I am very happy with how they dealt with the case. Many thanks 🙏

5
Date of experience: Dec 10, 2025
10/10

Sorted everything for me from the day of my accident, can’t recommend enough.

5
Date of experience: Dec 10, 2025
Louis
Outrageously unprofessional conduct

ACA were initially fantastic: sorted out a hire car within a day and recovery of my car where the third party's team had been dragging their heels.Unfortunately, the problems began when ACA massively undervalued my car and then intended to use this as the basis of my claim. I had to intervene to prevent this being shared with the third party company prematurely, and their tone rapidly changed. They would not arrange a 2nd opinion on valuation and instead insisted I arranged it myself.ACA refuse to advocate for my case and instead force me to handle everything myself.Even when I explained to them that I had been in hospital, they had zero sympathy or professional conduct, and instead chose to berate me over this and insist that their paperwork was the only priority I could possibly have.I wish I had never engaged with ACA in the first place.

1
Date of experience: Dec 10, 2025
Basir Danishyar
The services provided by ACA was…

The services provided by ACA was outstanding from the moment I gave them my claim to the moment my claim was resolved the whole process was magically smooth and quick. It was my first accident and didn't know what to do, but I am happy that I gave my case to ACA. Ron and Taya were very helpful and very responsive. Thank you ACA. Highly recommend them for no fault claims.

5
Date of experience: Dec 09, 2025
Jenny
Fabulous support

Auto claims Assist made everything stress free. They were in contact all the time and I didn’t have to worry about anything. I will give them 10/10 for the job well done.

5
Date of experience: Dec 08, 2025
Syeda Ferdousi Butterworth
ACAL highly recommended

My son was involved in an accident whilst driving my car where another young driver drove into the back of him when he was stationary. Having dashcam footage it proved that my son was not at fault. Him being young, we didn't want a non-fault claim affecting his premium. This is where Auto Claims Assist came in. From beginning to end, the service received was professional and empathic. Ron and his team kept us updated throughout and did their best to sort everything out quickly and efficiently. Even sorted out a courtesy car to be delivered the following day.Cannot fault anything and highly recommend them if you happen to find yourself in a no fault incident. Thank you, Syeda Ref. 165822

5
Date of experience: Dec 04, 2025
Kelly
Excellent service

Excellent service, from the start of the claim to the very end. Everyone I spoke to was extremely helpful and professional and kept me updated with everything. Thank you for all your help 🙏

5
Date of experience: Dec 01, 2025
Such a fantastic company! My ref: 166046

Such a fantastic company, a driver crashed into mine and a few other parked cars on the street at midnight so I searched for a non fault claims company and found Auto Claims Assist. I sent them my information that night and first thing the next morning they contacted me to assure me they’d do what they can for me. 4 hours later a courtesy car was waiting outside my house!The speed in which they work took as much of the stress off me as possible and made life so much easier, they do all the work contacting the third parties insurance. They collected my car once we agreed it was written off and fought for a fair payment for my car which is in the post due to arrive tomorrow (02/12/2025) which means from start to finish Auto Claims Assist have handled this whole situation in just over 2 weeks which is incredible and from tomorrow I can just focus on Christmas and my soon to be born daughter. I am so incredibly thankful to this company and I’ll recommend them to anyone who has the misfortune to end up in a situation like this.My only regret is not getting the people who’ve been dealing with my cases names. They all deserve their rightful praise.I’ve also been assured I’ll have the courtesy vehicle for the next week which gives me chance to find a new car.

5
Date of experience: Dec 01, 2025

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