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ayvens.co.uk

ayvens.co.uk

3.9
3.9 Based on 198 reviews

Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehi...

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Average Rating

3.9

/
5

198 Reviews

5 Star
68%
4 Star
4%
3 Star
2%
2 Star
1%
1 Star
26%
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Filtered Reviews

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Review Time

Hervey Scott
Was very helpful and knew the systems well

Was very helpful and knew the systems well and worked hard to find a solution to the problem.

5
Date of experience: Jan 14, 2025
Darlene
Excellent customer service

The person was professional, considerate, clear, and got back to me within minutes with the information I asked for, which is 100% what you need really. Thank you!

5
Date of experience: Jan 14, 2025
Nutellas_Account15
Roger Mullen is always helpful

Roger Mullen is always helpful, has great communication and always follows up.

5
Date of experience: Jan 09, 2025
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Rhoda
Car order

Due to long lead time on new car order, staff were able to very quickly source an instock car directly from a dealership. Impressed with efficiency of staff once phone call was made requesting if an instock car could be sourced instead of new build.

5
Date of experience: Jan 06, 2025
Minisaucisson
Never get the maintenance plan

Booked a car service on the other side of the city at 8am on a bank holiday without confirming it with the garage. Arrived and the place was shut. Got passed around multiple people before they could rearrange to somewhere else. We massively overpay for the maintenance plan and it isn't even an easy process, definitely would not recommend.

1
Date of experience: Jan 02, 2025
MK12
Customer services

Nighat from customer services was very helpful, with a swift response to my question. Excellent service.

5
Date of experience: Dec 23, 2024
Wilhelm L.
AVOID at all costs!

AVOID at all costs!Absolute joke of a company. Credit score in high 900s, home owner, never missed a payment for anything with history to prove, yet they wanted to see evidence of 30K+ savings over a period of 3-6 months so refused my lease. All for a car £100 LESS than I have been paying for. Complete madness. This all took 4 days as well as communication is terrible. Do yourself a favour and don't even bother.Edit: Just to add, instantly accepted by another lease company for a more expensive vehicle, with amazing customer service. Says it all really.

1
Date of experience: Dec 20, 2024
Shane Hughes
Easy to go with and solution minded.

Easy to go with, professional attitude and solution minded which is very important. Super service has being given and this is just so important as this is showing respect and gives me a clear "customer first" feeling.

5
Date of experience: Dec 19, 2024
X_Gremory34
Service booking

Operator that was dealing with my booking was helpful understanding and efficient. Top marks.

5
Date of experience: Dec 18, 2024
Peter Harris
I drive a van for a company

I drive a van for a company. The last two requests made.First told to be at a garage for 08,00, confirmation having been sent,Arrived no details from Ayvens sent through.Second confirmation of service sent through, arrived at garage, no details. Booking for 4 days later that had been cancelled.My employer is getting very frustrated and so am I,

1
Date of experience: Dec 17, 2024
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Business Details

  • Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
    We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more

  • language https://www.ayvens.co.uk

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