Review Time
I had an issue with a configuration of my new company car, with certain options contradicting each other. Paula was extremely helpful in re-quoting and amending the details. The process was led by her, and took all the confusion away. Thanks for your help!
This company is completely incompetent. Trying to book a fleet lease plan vehicle in for a first service is fast becoming a joke aswell as the garages they use. I would not pay out of my own pocket for this service and would not recommend to anyone.
Truly awful experience from Leaseplan and now carried forward to their new owners Ayvens. At the end of your leasing period they will arrange collection of the car and arrange a microscopic inspection of the car’s paintwork. My vehicle was 6 years and one month old with a book value of circa £10K taking into account the contracted mileage of 103K. Ayvens outsource the collection to British Car Auctions and their lady representative arrived 4 hours late complete with an unannounced male ‘heavy’. They proceeded to check the car under flashlight and flag up a ridiculous amount of perceived marks which I disputed when the authorised lady briefed in her findings. She admitted many ‘marks’ were not visible on her photographic evidence. No car of this age would pass the showroom type condition scrutiny the vehicle was put under but in any event carrying out such an inspection in darkness with no right to reply is a completely unfair process. The upshot is that after hearing nothing for three weeks an automated invoice is presented for £1040 two days before Xmas. This is not a one off as when I returned my previous vehicle - the exact same thing happened with them even trying to charge me for a ‘missing’ spare wheel that was in the vehicle but the inspector somehow missed. Sadly I ordered my last vehicle before this rip off practice manifested - 6 years later I’m experiencing the same extortion. The code of practice they work to will show many examples of what’s not normal wear and tear but these examples have a ridiculously lower bar in reality. Any reasonable person would accept being charged for excess wear and tear but the company are not fair with this regard and it’s obviously a way to boost profit at the expense of the consumer. AVOID AT ALL COSTS if you don’t want to be ripped off when returning your vehicle.
I don’t usually write reviews, but I felt it was necessary for this individual. Mo Mahmood went above and beyond to assist my colleague and me with ordering a van. He connected us with the supplier to finalize the vehicle specifications and ensured the order was placed promptly.In the past, working with LeasePlan was a lengthy process, taking several months to get any real assistance. However, Mo’s service has been exceptional from start to finish. After placing the order, he even made a courtesy call to update me—a personal touch that stood out compared to the usual standard emails.I want to thank Mo for his outstanding service and dedication. It’s rare to find such quality care these days.– Glynn
WARNING do not lease a car from these crooks - I’m sure if you are a big corporate they will fall over themselves for you but if it’s just little old you forget it. Please take my advice and go elsewhere if you are an individual.
I recently took delivery of a new car through Ayvens. Had a pricing issue that needed resolving just before delivery. This meant some 11th hour conversations with the manufacturer and sorting the paperwork. It all got resolved thanks to Sophie. Really impressed with Sophie N for stepping up who came across calm and professional. Went out of her way, maintained constant communication and saw to it that the issue was resolved and got a great outcome for everyone. Thank you!
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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