Review Time
When I signed up for a business lease car, I requested to take out a maintenance plan, but this wasn't included on the contract and wasnt noticed straight away, but when and I asked why, I was just told its too late now and wasn't added to the contract and to look after it myself. When I sent copies of emails and asked for a manager to call me back, and I was copied into two emails with the manager included, I still never received a call back to try and resolve it.I booked the lease car through AA thinking the service would be amazing, but the service as been far from it and no one is helping resolve my complaint.
Mo Mahmood has been excellent at helping me figure out what to do with my company car-renewal or end-of-lease purchase. When information has been hard to come by, he has responded promptly, offering me support on options to move forward and connecting me with people to help. I've not experienced this type of support previously (with Leaseplan), so it's been a pleasant surprise and experience!
We have a case in progress with Ayvens France.They have had to reimburse a sum of almost €5,000 for weeks.But there is always a computer problem, and the transfer is never made.The customer service on the phone cannot help us. No manager is helpful, they just say that we have to wait.It is not professional, it is shameful.everywhere, I will tell this story, because I know that there are many customers who are in the same situation.I am trying to be contacted by a real manager in this company.news:I had to speak to Mr. Ayvens France's director, so that the relevant services finally do the work and refund. We are waiting to check the refund on the account.This does not change my opinion, because the time for the appraisal after returning the car was too long (2 months) and the refund too (6 weeks) and we had to call the sales departments almost every day, a big waste of time.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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