Review Time
Gurvinder , Affy Puneet - All have helped me get to grips with the new company car and all the small questions around them. Appreciate the time they take to validate queries. Very quick work around the plate transfer and helped me out with my configuration. Thanks chaps. Always pleased when one of you pick up the phone to me. -Sumeet.
This is the fifth vehicle I’ve leased through Ayvens, and the experience has once again been faultless. From the initial enquiry through to delivery, the process was well organised and clearly communicated.My point of contact, Joff Smith, has always provided an excellent level of service. He takes the time to understand what I’m looking for, provides clear options without any pressure, and is always quick to respond to questions. Joff keeps things simple and transparent, which makes the whole process stress-free.Each time I’ve leased a vehicle, the paperwork has been handled efficiently, delivery has been on schedule, and everything has arrived exactly as promised. I’ve never experienced any hidden fees, delays, or last-minute surprises — just consistent reliability and professionalism.It’s rare to find a company that maintains high standards over several years and multiple transactions, but Ayvens has done exactly that. I have total confidence in their service and will continue to use them in the future.Highly recommended.
WARNING: Paid £14k+ for car Leaseplan/Ayvens admits has "persistent issues" - still charging full priceLeased VW ID.4 through Ayvens March 2022. Three years and £14,000+ later, they've admitted "persistent issues with the vehicle" and upheld my complaint - yet I'm still paying £391.76/month.The pattern:- Sept 2023: Rejected my Consumer Rights claim- Feb 2024: Rejected again despite video evidence - Oct 2025: Finally admitted persistent issues, offered 10% goodwillThe faults: Display blackouts, ACC failures in rain, phantom braking, windows "going mental" (my son's words).We had no choice but keep driving - wife's essential work, kids' school. Now they cite our "continued use" against us, though case law confirms this is "undue economic pressure."They upheld my complaint and admitted persistent issues. Under Consumer Rights Act, that means repair, replace, or refund - not 10% off while I keep paying full price for admitted faults.Currently with Financial Ombudsman. Three and more years of documented safety, usability and consistency concerns, and their response to "persistent issues" is a discount?Leaseplan/Ayvens: How is 10% goodwill the legal remedy for persistent issues you've admitted?
Following some urgent order challenges, I passed these into Ayvens for support and the speed they were able to turn around my requirements was fantastic. Stacy Mccolgan in making sure the order was turned around with amazing speed, furthermore Irindeep Mann specifically ensuring my order with the manufacturer was converted quickly and provided clear and very helpful information. Thank you!
I had issues with my Shell Recharge card, so this wasn’t really about my company car this time , which is partly what is so great. The service I receive for my actual car of 30 months is always first class too. What was exceptional today was the service I had from Annika Dogra when it went above and beyond any remit and kept me sane in a crisis ! Not only that she contacted the correct teams that two previous hours of my efforts had failed to find and resolved the problem of a failed RFID. Simply superb thanks
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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