Review Time
Lisa Smith was extremely helpful when assisting me with my order. She was polite, patient, and took the time to answer all of my questions clearly when I called Ayvens. Her professionalism and friendly approach made the whole process smooth and stress-free. Great customer service, thank you, Lisa!
After 3 months of chasing up a refund I finally received a credit note- correct amount but had to wait 2 weeks till I would be refunded. Date was 7/10/25And NO REFUND.Called up about this yesterday and was advised that if I has cancelled my direct debit then they could not pay into my back- no mention of this for last 3 months.Was given a number to call- rang not correct number.Have emailed with bank details- no reply.Tried to call was holding for 25 minutes and then cut off.AYVENS you should be ashamed about how you deal with your customers- over 3 months waiting. Finalised an end of term agreement June.Had paid 12 months road tax April and initially no road tax on electric vehicles.Have contacted them for 7 weeks Telephone, emailed and just being told sorting it!!! Seriously 7 weeks for a refund.Had all the excuses- company merging, been send to wrong department etcI’m sure they wouldn’t wait for 7 weeks for me to have paid for the road tax. AVOID very unprofessional company.Well no one has been in contact and I appreciate you have given me a reference but had many of those already. What is difficult to raise a refund!!! This car the tax relates to was sold 1/7 so refund from dvla will have been received by you.End of this week 2 months - totally unacceptable. Just refund and we can move on. Empty promises by you everytime.27/8/25 just phoned at advised being looked into - will respond by 21/9/25 - shocking so that brings it to nearly 3 months. wouldnt put me through to anyone to discuss. Looks like the next stop in contacting a solicitor...4/9Had a reply that processing payment as of last week and still waiting. Also figure incorrect so emailed- no response. Unbelievable.13/9 STILL NO REFUND and No response from 4/9 query regarding incorrect amount. Finally agreed correct amount to be paid 7/10/25
On placing a new car order my comments and separate email enquiry were completely ignored. On contacting an Ayvens agent I also felt like I wasn’t being listened to. However, it was only after speaking to Irindeep Mann when my frustrations ceased and the opinion i’d quickly formed of Avyvens completely changed. Irindeep was a pleasure to speak to, she listened to me which is all I needed from the beginning. Whatever the outcome of my enquiry, the 5 stars i’m leaving here for Ayvens are directly attributable to Irindeep. Thank you.
Atrocious. Simple car collection thwarted with errors means car now not collected following end of lease. It’s now up to me to get car MOT’d as will be due before rearranged collection. Another weeks wait to book an MOT and reinsure the car. *Do not use this company as highly incompetent**Update: Nothing was done apart from sending me an invoice for extra rental charges where YOU did not collect the car*
To be delivered a brand new car that was absolutely filthy. Dead spiders hanging out of the wing mirrors. Cobwebs under the bonnet. Just to name a couple of horrors.No manuals, no delivery handover except sign this tablet.No guidance on the new car or features, no help with the charger.A very disappointed customer.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
