babyplanetonline.co.uk

4.1
4.1 Based on 490 reviews

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Average Rating

4.1

/
5

490 Reviews

5 Star
75%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
21%

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Review Time

Alaina Scott
Easy ordering

Easy ordering, fast delivery.Products were of good quality & communication great!

5
Date of experience: Jun 28, 2024
Amy Carter
I ordered and paid in full for a…

I ordered and paid in full for a Silver Cross 360 car seat on 7th June at the Manchester Baby Show and was told 6 to 8 weeks wait. The item was never in stock. Therefore order cancelled 9th September and thankfully money refunded.

1
Date of experience: Jun 07, 2024
SkinyZz_HD_
Never-ending delays

Bought a travel system and accessories when attending the London Baby Show on 03/03/24. Expected delivery 6-8 weeks. 6 months later and we still haven't received all the included items. All the response we get "Please accept our most sincere apologies for the delay". Don't order from here, they don't have good connections with the suppliers so everything is always delayed.

1
Date of experience: Mar 03, 2024
Sidney Morgan
I ordered from the baby show and tried…

I ordered from the baby show and tried to make a payment online, this wasn't working so I went into the shop at the leicester branch and the ladies were both very helpful and sorted this for me with no problems. They were extremely helpful and polite, making the experience more positive for me.

5
Date of experience: Jun 30, 2023
customer service terrible

I ordered 2 items saturday 17th june for a baby shower saturday 1st july. i was told 3-5 working days for delivery, then when order didnt come and i complained was told 5-7 working days. this is thursday 29th june and still no delivery. babyshower saturday. avoid this company.

1
Date of experience: Jun 17, 2023
kamalek
Susan was so helpful from the moment we…

Susan was so helpful from the moment we walked in at the Derby store. We spent plenty of time deciding but never felt rushed. It was a lovely experience! Thank you Susan!! 😊

5
Date of experience: Jun 17, 2023
Ember
Plenty staff in store to help.

Plenty staff in store to help.Dont pressure you,leave you to it. Until your ready to call someone over.And very helpfull showing you how to use the pushchairs

5
Date of experience: Jun 17, 2023
Clarissa Bell
Visited the derby store today and…

Visited the derby store today and received an excellent service, Susan was very helpful and helped us pick our perfect pram!!

5
Date of experience: Jun 17, 2023
Leonard Barnes
Pushchair system

Ordered a pushchair system from the Derby store. Susan was very kind and helpful throughout the whole process

5
Date of experience: Jun 17, 2023
Carissa Harris
Avoid! Awful!

Purchased items from this company, one was missing an item. Called 4 days later to request and was told they would arrange delivery. Chased the next week and was told this doesn’t come with the item. Now waiting for them to provide again in doubt that they will.Also purchased a car seat but after issues with the above changed my mind. Terms on the website state refund if you change your mind within 30 days but they said the manager said no refunds after 7 and I have to accept a credit. They now say they are refunding me but not holding my breath.I will be making a formal complaint.Would honestly avoid you don’t need the stress especially when pregnant. Terrible company!

1
Date of experience: Jun 14, 2023

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