Review Time
Bought a travel system and accessories when attending the London Baby Show on 03/03/24. Expected delivery 6-8 weeks. 6 months later and we still haven't received all the included items. All the response we get "Please accept our most sincere apologies for the delay". Don't order from here, they don't have good connections with the suppliers so everything is always delayed.
I ordered from the baby show and tried to make a payment online, this wasn't working so I went into the shop at the leicester branch and the ladies were both very helpful and sorted this for me with no problems. They were extremely helpful and polite, making the experience more positive for me.
I ordered 2 items saturday 17th june for a baby shower saturday 1st july. i was told 3-5 working days for delivery, then when order didnt come and i complained was told 5-7 working days. this is thursday 29th june and still no delivery. babyshower saturday. avoid this company.
Purchased items from this company, one was missing an item. Called 4 days later to request and was told they would arrange delivery. Chased the next week and was told this doesn’t come with the item. Now waiting for them to provide again in doubt that they will.Also purchased a car seat but after issues with the above changed my mind. Terms on the website state refund if you change your mind within 30 days but they said the manager said no refunds after 7 and I have to accept a credit. They now say they are refunding me but not holding my breath.I will be making a formal complaint.Would honestly avoid you don’t need the stress especially when pregnant. Terrible company!
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