Review Time
Do not buy from them. Any communication I did get was a lie and could never provide me with tracking , I was told it would be sent 48 hour tracked after and email saying I had to pay an extra £10 for delivery to my area, which I did right away. Almost a month I’ve been waiting and still don’t have it and my baby is due in 2 weeks. Not the stress you need when expecting!
Ordered a baby carrier last 17/05 and up until now I haven’t heard anything about my order yet. They said it would be 7-10 working days but it’s almost a month. Their sales rep is also lame for not being able to give some updates nor to chase the order! Such a shame! DO NOT ORDER!
Total waste of time. I ordered a £400 car seat which I needed asap for my little one. Chased my order for 4 weeks, was promised at one point that it would be delivered the following week and eventually told it wasn’t in stock and would have to wait another 4 weeks for it to come into stock. Requested a refund and over a week later, it still wasn’t actioned. I wouldn’t touch this company again with a barge pole.
After reading some of the reviews here I thought I’d take a chance and order our travel system through Baby Planet and I’m so glad I did. We saved HUNDREDS of pounds on the system we chose and I ordered on Tuesday morning, arrived here on Thursday! I can’t believe it! Just wow.I understand not everyone has had the same experience but I’ll definitely be buying from here again.
Personal customer service at the derby store was fantastic! So much knowledge and help picking out a pram and car seat. All other experiences have been very overwhelming and Susan in Baby Planet went out of her way to go above and beyond for me!
DO NOT USE!!! Ordered a car seat at a baby show, expecting delivery in 7 - 10 working days. 3 weeks later, car seat has not arrived with no update from baby planet. When contacted, customer services just say they are awaiting delivery from the manufacturer and will then be able to organise delivery but with no commitment to a specific timeframe. The minor saving of ordering through Babyplanet at the baby show is not worth the stress and uncertainty.
Ordered an Uppababy carrycot mattress replacement in early March which said it would be delivered in 7-10 days. After 4 weeks I contacted them by email to ask where the item is to be told they would check with supplier and they would come back to me. I didnt get a response back and no further replies to my emails. I managed to call and get through to someone who cancelled the order and issued a refund without question. I wouldn't order from here again as clearly there are issues with their online service.
Very disappointing with service. I ordered a lampshade and it was delivery lead time 4weeks. After two weeks I receive a text requesting a further £5 delivery to Northern Ireland, I had already paid £4.95. See their email below. I would add I was never getting this item on a free delivery basis!!Thank you for placing your order with us online, however it seems like you've made a purchase outside our free delivery region.Unfortunately, there is a further delivery charge of £5.00 for parcels being delivered to your postcode (this information is available to view under our delivery T&Cs before purchasing. Disgusted and thankfully no issue obtaining a refund.
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