Review Time
It went wrong!. My order with chilled food was not only delivered to the wrong house number, but also to a the wrong street (thank you dpd). Can't fault Basco, Customer service quickly tried to remedy the problem and when dpd decided not to correct the issue they were happy to initiate a full refund. The full refund was received within a few days.
A true taste of Spain. Everything we ordered was tasty, the cured meats, olives, cheese, pork. The Iberico pork is Devine, we liked the recipe ideas on the website. We followed the recipe for the Iberico pork on the website and we were not disappointed. The croquettes are also a must, some of the best I’ve had.
Edited after reply: realising that the delivery would not arrive that day was frustrating but I appreciate their customer service was sympathetic and tried to provide the best possible experience and solution given the circumstances. They reacted quick. I raise my rating to reflect that but unfortunately I cannot score them higher as the unintentional misleading info put me under a lot of pressure to find alternatives for my event. I ordered from Bascofinefoods as I had good experience in the past and paid the Priority as it is mentioned at their webpage that is next day delivery except weekends and bank-holiday. I was expecting the shipping to arrive on Monday (normal working day) but I have been told that would not be possible. I am supposedly getting a refund but now I have few hours to come up with an alternative for my evening event. Really disappointed on how they let me down; I had good experience with them in the past.
I have bought churros from this company all the churros i have purchased were broken in to pieces and i cannot serve these goods to my customers even doe i have emailed them continuously they are ignoring my mails i have photo proof this company shi!! and they are not professionals with their job absolutely no customer service whatsoever i have put 8 boxes of churros in the bin
Recently ordered several items from Basco. I would totally recommend the Food & condiments as they are Fresh, Extremely good quality & sent well packaged (Numerous Freeze Bags to ensure Freshness & Quality) & delivered super quick.Authentically Spanish & with little effort & preparation guidelines from Basco, you can easily create top quality & authentically Spanish Tapas. 100% from me & I will be ordering regularly.
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Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.
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