Review Time
The delivery company let the meat go off. It took 2 months to get a compensation voucher from Basco. Then when we used it they sent us the wrong thing (probably on purpose) and said they couldn't refund anything because a voucher was used. Also every time the delivery company leave the box outside without ringing the bell.Very unimpressed with the delivery and customer service.
I ordered 6kg+ of Galician Rib and Rubia Gallega. Delivery was great, I had reason to call the office and customer service was good. The quality of the meat is below average unfortunately. Galician steaks due to the Age are not as tender as others but these were both very tough which is not ideal. If you are looking to recapture the taste you have enjoyed at a top steak house or in Spain it will not be with these cuts and not compensated by the typical depth of flavour.. In fairness, whilst £50 for 1kg isn’t cheap, it is significantly less than other providers who sell 45 dry aged for almost double (however that is without bone). As always you get what you pay for.
I cannot speak highly enough of this company. I am a massive foodie and I only ever buy quality. If you are like me then you need to get to know the amazing products Basco stock! You will only ever find the most amazing unique products here. To mention a few- Carabineros Prawns, whole or pieces of suckling pig, milk fed lamb, iberico meat and charcuterie, Gordal olives, whole octopus or just the tentacles, bomba rice, Galician beef, kitchenware, wine, cheese, beer etc etc. If you love quality at a very fair price, a quick delivery and the best customer service, then look no further!!!!
I've ordered a few things from Basco recently (piquillo peppers, txakolina wine, morcilla, with some Basque cider on its way) and the products have always been spot-on. My only very minor issues are: the amount of packaging (it could be a bit more environmentally friendly); and courier (DPD) delays on a couple of deliveries, which made me worry about perishable items (morcilla), although they always seemed to arrive OK in the end
Appalling. Offered to send out a frozen steak instead. Had planned for a large dinner tomorrow night and thanks to Basco i have had to cancel. This was my first ever order. Such a shame as the produce looks incredible. If any of it is actually is in stock and available…..
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Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.
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