Review Time
BASE has excellent customer service quality; always ready to help their clients. Their plan is also affordable with good deals. From 50GB left over, it goes to 100GB the next month. Keep up the excellent service! Thank you!
No issues with them really, well priced home internet subscriptions compared to the competition, especially if you can't get proximus fiber at home, this is your best option unless you want to spend an arm and a leg for premium telenet/orange cablesMobile subscriptions are too pricy though. Except for base 0 which is very unique and ideal for a secondary "emergency" phone
I moved to Brussels for my studies, I couldn't get a subscription without a resident card so I asked my friend to be a manager of my account. When it was the time to pay I couldn't access the invoice, nor did my friend. I didn't have access to the due date and other details about the payment. The only way to pay the invoice was to wait to receive a message from Base with the information. Once I didnt received it, and my service was blocked. I went to a Base shop and I explained them the situation, I paid extra 10 euro to reactivate the subscription and the worker made it clear that now he made me the manager of account and I can have access to invoices. A couple of days passed by and nothing changed. I went again to a different store, and the other guy helped me with that. Now I can see my invoices but every new bill is 10 euros extra for "reminder fee". In the Base app it shows that I have to pay 25 euros but when I open the invoice it says 50 euros. It's the third time I am paying extra for nothing, I came to Base because it was the cheapest option in the market, but now I have to pay the most expensive price possible in the market for the cheapest internet.
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