Review Time
Very bad experience I had with last service, when I was trying to buy one more SIM card with abonnement I must wait about one moth or more, then there was a problem with activation and no one could manage this problem no base service nor base shop. And for this inconvenience there was no attempt to meet me halfway.
We had an appointment for an installation scheduled on a Friday between 10 a.m. and 1 p.m. On the day itself, we suddenly received a message saying that Base had received our request to change the time slot (which we never made!) and that the installation would now take place between 10 a.m. and 2:30 p.m.We waited the whole morning — and the technician only showed up at 3:15 p.m., 45 minutes later than the already huge time window. We tried calling Base around 2 p.m. after hearing nothing, but it was nearly impossible to reach anyone. When we finally did, the person on the phone said “the installer will be there in 20 minutes”… he arrived 1 hour and 15 minutes later.When he finally came, he told us he couldn’t do the installation because the line had been severed — and that we had to reconnect it ourselves, because apparently Base doesn’t do that?! He even said Proximus could do it for us instead. Absolutely unbelievable service. A complete waste of time and zero accountability.
Today a BASE technician came to install my modem. They give you a ridiculous time window of 8:00 to 18:00, which means you’re stuck at home all day (on a Saturday). After finally arriving, the technician didn’t even have the necessary cable to complete the installation. Result: still no internet for another week.To make matters worse, I even bought a coaxial cable beforehand because BASE’s own website says it’s required. The technician then told me it wasn’t needed at all so I wasted money for nothing.I called customer service multiple times. no solution, just “you need to wait.” Extremely unhelpful. And as if that wasn’t enough, the technician even took my hammer by mistake and said he’d bring it back tomorrow. Honestly, this level of service is unacceptable.Because of BASE, I’m forced to work from the office instead of comfortably working from home all week. A total failure. Highly unrecommended!
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