Review Time
I had 43gb of accumulated data. I changed to a different plan for next month because it seemed I don't use that much. And all this data was gone and it started from 0. While I have just paid for it. This is bullsht. But if you go over 1mb over the limit they are quickly to charge you with it.
The worst, I wanted to get a basic plan but because I still don't have a Belgian identity card it's not enough for them I have a European ID and I already have annex 19 so I'll have my Belgian eID in 6 months only I won't be able to enjoy the benefits of a telephone plan and I will have to recharge each time what generates more expenses. I find the treatment and inequality disrespectful.
Since BASE was bought by Telenet: Worst customer service ever, just like the company itself. Never use the services of BASE / Telenet! They mess up their billing and overbill you, there is no way to contact them in writing (no e-mail address available, they give you a fax number which doesn't even exist...), and they never answer to anything you sent to them via their contact form.
Absolutely the worst mobile company in Belgium. To all the international people who are looking to get a mobile number in Belgium make a favour to yourselves: Do not ever subscribe to Base! Otherwise your money will be flying to the multiple tricks Base imposes on customer consumption.
I bought a sim card for €15 and was told it would be active no later than the next day. After two days it still wasn't so I contacted BASE through their chat and they said it was very strange and to go back to the shop. I went in and then they told me it would actually take 3 days to activate. Over 72 hours later I still did not have a working sim card. I then contacted them again and they said that my number was deactivated 30 minutes after initial registration! No one bothered to tell me and they made me go to the shop three times over three days. They totally mucked me around and wasted my time. I also couldn't get through to their phone number. I am now waiting to get a refund, in the meantime I went to another provider, got a sim and it was active immediately.
I have a "Unlimited" abonnement.After travelling to Switserland, I suddenly got notifications of high roaming costs.Once home, I contacted support to clarify why my abonnement isn't unlimited ? They called back, explained there is a "world" option that can be temporary activated if I would go outside of the EU and advised me to do this if I would travel a bit further.Ok, clear. I'll do that next time then.But then the support worker also started "to see what she can do" and refunded 150€ of the 180€ that was added to my bill.She could've sent an annoyed email and be done with it. But these are the things how providers can distinguish themselves, when you are interacting with them.
Terrible customer service. All ways of communication do not help. The employees are very incompetent and I have heard so different things for the period of 3 weeks I am trying to get the correct invoice. No answers to e-mail, return procedure is also very complicated. The worst company to deal with.
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