Review Time
products ok but said 2 day delivery 2 weeks later got final items shipped 1 item at a time RedHead jacket very cheap material excessive pilling of materials looks 10 years old haven't washed 1st time company has gone down since first opening prices were pretty good but hense 2 star.
products ok but said 2 day delivery 2 weeks later got final items shipped 1 item at a time RedHead jacket very cheap material excessive pilling of materials looks 10 years old haven't washed 1st time company has gone down since first opening prices were pretty good but hense 2 star.
Brian was AWESOME! I went to the Bass Pro in Gurnee IL. I wanted to buy an ice shelter for my son for Christmas. I worked with Brian who is the Fishing Dept Manager and Geo. They only had the floor model left so Brian held the shelter for me and I picked it up on Tuesday the week before Christmas. When my son set it up on Christmas he realized it was the wrong one. I contacted Brian and he remembered me and by the time I was at the store that day he had everything sorted out and put together for me for a quick easy exchange. Brian went above and beyond to fix the error and Geo was also a huge help. I will definitely go back and see them when I need more ice fishing supplies for my son.
Brian was AWESOME! I went to the Bass Pro in Gurnee IL. I wanted to buy an ice shelter for my son for Christmas. I worked with Brian who is the Fishing Dept Manager and Geo. They only had the floor model left so Brian held the shelter for me and I picked it up on Tuesday the week before Christmas. When my son set it up on Christmas he realized it was the wrong one. I contacted Brian and he remembered me and by the time I was at the store that day he had everything sorted out and put together for me for a quick easy exchange. Brian went above and beyond to fix the error and Geo was also a huge help. I will definitely go back and see them when I need more ice fishing supplies for my son.
Complaint : Unfair Treatment and Racial DiscriminationI am writing to express my deep disappointment and frustration with the service I received at Bass Pro on 12/14/2024. My family and I had an appointment to take a photo with Santa Claus at 11:00 AM, but we were treated unfairly and discriminated against due to our Asian heritage.Upon arrival early around 10:10AM, we found that there were already three families waiting in line ahead of us. However, when it was almost our turn, a staff member told us to come back at 11:00 AM, despite our scheduled appointment. Meanwhile, walk-in customers who without appointments were allowed to take photos before us. We felt disrespected and frustrated by this unfair treatment.When we approached the staff member to complain, he became defensive and dismissive. His attitude was unprofessional and rude, which made us feel even more uncomfortable. It seemed that he was singling us out because of our Asian background, as the white families ahead of us did not experience any issues.At 10:50AM, we got into the line and we eventually spoke to the manager about this issue, who apologized for the incident and offered us some gifts as compensation. However, the damage had already been done, and our experience was ruined. We left the store feeling disappointed, frustrated, and discriminated against.As a customer, I expect to be treated fairly and respectfully, regardless of my ethnicity or background. I hope that Bass Pro will take steps to address these issues and ensure that all customers receive equal treatment. I would appreciate a response regarding the actions you will take to prevent similar incidents in the future.Video Evidence: I have recorded video evidence of the incident, which I reserve the right to share publicly if necessary.
Complaint : Unfair Treatment and Racial DiscriminationI am writing to express my deep disappointment and frustration with the service I received at Bass Pro on 12/14/2024. My family and I had an appointment to take a photo with Santa Claus at 11:00 AM, but we were treated unfairly and discriminated against due to our Asian heritage.Upon arrival early around 10:10AM, we found that there were already three families waiting in line ahead of us. However, when it was almost our turn, a staff member told us to come back at 11:00 AM, despite our scheduled appointment. Meanwhile, walk-in customers who without appointments were allowed to take photos before us. We felt disrespected and frustrated by this unfair treatment.When we approached the staff member to complain, he became defensive and dismissive. His attitude was unprofessional and rude, which made us feel even more uncomfortable. It seemed that he was singling us out because of our Asian background, as the white families ahead of us did not experience any issues.At 10:50AM, we got into the line and we eventually spoke to the manager about this issue, who apologized for the incident and offered us some gifts as compensation. However, the damage had already been done, and our experience was ruined. We left the store feeling disappointed, frustrated, and discriminated against.As a customer, I expect to be treated fairly and respectfully, regardless of my ethnicity or background. I hope that Bass Pro will take steps to address these issues and ensure that all customers receive equal treatment. I would appreciate a response regarding the actions you will take to prevent similar incidents in the future.Video Evidence: I have recorded video evidence of the incident, which I reserve the right to share publicly if necessary.
Went to the BPS at Celebration Pointe, Gainesville, F L O R I D A, and waited FOUR HOURS, in line, behind ONLY ELEVEN PEOPLE. I would add something scathing, and crappy, but this level of exceptionally poor service, in any retail business, simply speaks for itself.
Went to the BPS at Celebration Pointe, Gainesville, F L O R I D A, and waited FOUR HOURS, in line, behind ONLY ELEVEN PEOPLE. I would add something scathing, and crappy, but this level of exceptionally poor service, in any retail business, simply speaks for itself.
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