Review Time
The service received by Benuta has been pitiful from the beginning to the end. I bought a carpet at the beginning of November and I did not received it until the end of December. Almost 2 months from Germany to the Netherlands.When I finally got the package, the colour didn´t have anything to do with the description or the pictures on the website. I bought a light pink carpet and I received a mauve one. So I had to return it because it looked terrible with my pink furniture and curtains.I returned the carpet on the 2nd of January. After one month waiting and NO REPLIES at all from Benuta to any of my many e-mails and contact forms, I told them that I would take legal actions. Just the day after, they replied for the very first time to my messages and said that they had started the refund process. The following day, my money was returned to my account.In general, I do not recommend buying from this company. The customer service is terrible, they sent me a carpet that didn´t look like on the pictures and for a moment I even thought that they would never return my money.
My order has not been confirmed yet, let alone delivered. I have contacted customer service five times since I first placed the order but haven’t received any helpful responses. Do yourselves a favour and avoid benuta at all costs.
UPDATE: After being contacted by Benuta I've got a satisfying answer to my question. My issue got resolved and Benuta gave me a nice extra. -Indeed one star is even too much for them. Product, delivery were fine. However, if you need to contact them for some reasons(refund, problem with the product, questions), it's going to be a huge problem.They have only one German phone number. 9 out of 10, will be occupied. If you are bit lucky someone will pick up the phone but there is a HUGE language barrier so you will realise that's useless. I think they can help you only in German.If you want to email them, you should contact them only via their contact form.You might get an answer from them in 3-4days but the answer will be very short and not sufficient which invites you to email them back with more questions.Since then, you will never hear from them. So you will be in infinite loop and never get sufficient answers on your question ever again.
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