Review Time
Awful hotel, do not stay here. As an experienced and frequent traveller, you get to an airport hotel after a long day's work and want a beer, food and bed. Well, no food, nice staff member, but nothing in the area open - this is 21:10. Now the room, dear lord. Tiny, smells damp, wall are paper thin, bed, uncomfortable, the noise - all night long - banging, noisy comings and going, just awful.So, the room, pillows smell of sweat, literally stink. Bathroom, just tiny and stinks.Oh, did I mention the noise.As a business traveller- DO NOT STAY HERE!!!!!! It ranks in my top 5 of awful.
Disgusting behaviour by the night manger Mr Hossian at the Croydon Aerodrome Hotel Purley way . I would recommend no female stay on there own he is a rude and disrespectful man , I wish you could give -100 stars and that would be too much , I have taken it up with Best western hotel direct but would NOT recommend this manger to work there he needs to be totally re trained in costumer care at the very least or sacked
If I knew how horrible they treat their customers, I would never have used them. The name is just a "group" they have no real influence or control over the hotels that sign up to use the name, nor do they care how people are treated by their hotels.
Stopped for 1 night at best western morecambe. Lovely clean hotel. Bedrooms immaculate it looks like this hotel as just undergone a major refurbishment All staff friendly and very helpful.Could only give 4 stars tho as had to eat out for evening meal and following morning for breakfast as there was no vegan options in restaurant.Elevated patio area from the bar was very pleasant for a drink overlooking Morecambe Bay
We stayed at the Hall Garth Hotel near Darlington. The hotel is tired and in need of love and attention. How could this be a Signature collection hotel?? The room we had was the one in the ads with a 4 poster bed. The room was large but so tired, mould in the bathroom, plugs that didn't work and the pillows were so hard we woke with neck ache and had to buy some new ones at a supermarket because reception said they were all hard and couldn't help! When we returned the first day we found an unmade room only to see in the info if you want the room made up you have to book it to be done. Not told this on booking.com!Would have been nice to have the leisure facilities included in the price rather than an upgrade given the cost of the room. Not sure booking.com is the site to use as it would seem they dont check info.
DO NOT STAY NOR JUST PARK THERE SPECIALLY AIRPORT PARKING. THEY WILL DECEIVE YOU AND KEEP YOUR MONEY, PILLING UP MONEY FROM DECEIVING MORE CUSTOMERS. LOOK FOR MORE REVIEWS AND YOU'LL SEE THERE'S MORE. WHAT THEY DID TO ME THEY ALSO DID TO MANY OTHERS THROUGH SKYPARKSECURE AND LOOKING4PARKING.THEY SOLD PARK AND RIDE AND TURNED TO BE JUST-PARK AND TAKE YOUR KEYS. THEY DO NOT RESPOND FOR EXPLANATIONS ON THEIR MISS SELLING AND THE COMPARRISON SITE WILL PASS YOU ON TO THEM. THE CARPARK IS NOT SECURED, THEY WILL NOT TAKE RESPONSIBILITY IF SOMETHING HAPPENS. YOU'LL JUST GO AROUND AND AROUND.
EVERYTHING about this hotel exceeded expectations ! Excellent hotel ,spotlessly clean ,very well appointed -superb comfy US made beds ( ! ) and delicious food. What made all the difference was the energised , "can do" attitude of the team who looked after us with such kindness and attention to detail. From Daisy, Alex, Hannah, and Ash on Reception , Aaron in the restaurant and Nathan in the Spa the warmth and positivity , no request was too much trouble , such a refreshing experience ! I cannot recommend the hotel or the staff highly enough and as a result we have joined the BW membership and will actively look at BW first on our next break away.Thank you for making our stay so enjoyable in creating such a relaxing and comfortable environment.
Best Western Carlton Blackpool . Booked to stay at The Best Western Carlton Blackpool for a short trip to participate in the Blackpool Pier end to end, sadly due to the huge pollution in the sea the event was cancelled at very short notice. This I would consider a act of god or the water companies inadequacy !! Therefore I would have expected the hotel would have maybe made an exception and refunded the cost of the room I booked, but NO point blank refused to refund or defer the booking. I would never use or recommend this place. Go elsewhere, perhaps to a more accommodating hotel.
The hotel Glendower was booked through hotels.com and they made an almighty mess up, The room they let us book was unaccessible for a wheelchair and hotel was fully booked, But for the brilliant fantastic staff we would have been home bound but they switched a room for us which was OK then we had just sat at dining table and the receptionists came in and said they have found us a better room for the wheelchair and came and helped me to move our belongings very nice to do so the room was perfect so a VERY BIG THANKS TO ALL THE STAFF for going the extra mile to help us exceptional brilliant and couldn't do any more than they did for us THANK YOU SO MUCH AGAIN.just for reference the lift needs upgrading mybe a Disabled lift opens both sides if you have the need to go to other block if possible, and another one the Restaurant needs a better menu no choice if you had a better menu you could fill the Restaurant on a evening when customer's come back to the hotel they would dine in rather than going out for a meal either by taxi or drive taxi expensive and inconvenient driving someone had to keep of of any alcohol so if you had a proper menu you would fill the restaurant and sell more drinks making it more profitable business best wishes Maurice
All the staff were fantastic, made you feel very welcome and couldn't do enough for you, especially CJ who deserves a special thank you! The rooms were basic but comfortable needed a coat of paint and a carpet wash but other than that were clean and had everything you need.Breakfast was fantastic and car parking on site for a charge which was very reasonable. Would definitely return when back in Blackpool
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