Review Time
This is our second visit to Mosborough plus hotel this yearThe staff are friendly and always helpful what ever your request isAbbey served us in the restaurant and although it was only her 2nd session if working there and appeared a little nervous she was excellent with the way she served us and answering any questions we had with the menu. We wish her well and believe she will be an asset to the Best Western Group.We will be back
Disapointed ,unhelpfull reception ,a while back tried to book 2 rooms ,I am disabled use mobility scooter ,hotel told me can not bring mobility into hotel ,I must hire a garage @£10 a day , did not stay here never will ,other hotels have accessibility system understand needs of disabled person,more concern understanding.
The Invercarse hotel staff are absolutely amazing! Nothing too much trouble...so friendly, caring, approachable and so attentive! The hotel cleanliness is excellent, as always. We stayed in a King accessible suite this time and it was perfect with its own patio doors. It was great being able to open the window that was part of the patio door but still keep the patio doors locked whilst sleeping. The bed was super comfy, quality of linen and furnishings of a high standard and the amenities in the room were great. The wet room was huge with lovely toiletries. The tea/coffee tray was well stocked and housekeeping were more than happy to accommodate if we needed more. Fresh towels were supplied daily (although we re-used ours more than once... as we would at home....trying to do do our little to help the environment). There is always a friendly, warm welcome at reception and a wee chat if they're not too busy. The bar is very comfortable with a well stocked selection of drinks. The cake was delicious for our afternoon cuppa! The restaurant has spectacular views of the beautifully tended hotel gardens and the River Tay beyond....We've taken so many photos of this view and they never live upto how beautiful it actually is in person. The food served in the restaurant is exceptional, so flavoursome. Great variety too. Worth a visit even if you're not a resident...but remember to book so as to not be disappointed incase they're fully booked! Also, what a view for enjoying a delicious breakfast. Great choice of fresh fruits, cereals, yoghurts and fruit juices. Cooked breakfast has a great range and then lovely, fresh cooked sweet pastries to finish off with a cuppa. The restaurant/bar staff are very attentive and always on hand with a friendly manner. The hotel itself is in a really nice, quiet location with plenty of free parking. Approx 5 mins drive from town centre but noticed there's a local bus service just beside hotel entrance.A huge heartfelt "thank you" to Sean, Paul and the wonderful staff for looking after us so well. Xxx
Tried to book Chilworth Manor for pre-cruise 22/12/2022.Joined programme to get 5% discount. Unable to do so, contacted hotel, suggested contact Customer services.Have filled in complaints form 3 times.Contacted CE0 Rob Payne, and he will not accept emails-says SpamWhat a complete shambles😡Customer services will not reply after 3 submissionsHave posted on Messenger, but Trustpilot will not allow Bestwestern reply
Recently called main Best Western customer line, we had lots of points to use up and I managed to book several nights on different dates, with the help of the wonderful team. Nothing was too much trouble for them and our experiences at Best Western Hotels has always been great.
First impressions fine, friendly staff ok room. Don’t come here if you want to get any sleep though, stayed in room 4 and can only describe the noise from generators in cellar and bar refrigeration was akin to listening to a washing machine on a fast spin all night. Alarm went off four times during sleeping hours. Staff not interested. Dont stay here. After waiting two days for a manager to call i have little choice but to slate this awful hotel once again. No call back received, they obviously do not care about customer service.
3 things i want from a hotel regardless of the price, good sleep, good shower, good breakfast. Unfortunately BW Chilworth manor failed on all 3. Mattress was ridiculously soft, felt like a bouncy castle, kept waking up through the night feeling like i was about to roll out despite the room being wonderfully quiet, sleep was still terrible because of this. Breakfast was as expected but quality was poor even for a budget venue, and i eat anything! Also was over half way through the breakfast before anyone even asked what hot drinks we wanted!Then the shower, room 313, was an over bath shower, zero power as fed from taps, stopped briefly when another guest turned theirs on! Was barely a drizzle, stepped out feeling no cleaner or refreshed. Overall massively disappointed for what is such a beautiful venue and accessible location.
Menu is basic and they change it without telling you. Rooms are not cleaned regularly. Dust on lamps, corner wall protection hanging off. Staff handling food after touching faces, hair and nose. Very few wearing gloves or masks.only good thing about this place is the cooked breakfast, continental breakfast leaves a lot to be desired. The AC in the room might as well not be on, had to ask for a fan to get the room cool. The window in my room has no safety latch on it so opens up completely on to a car park. As for the car park 75% of it has barriers around it making it hard to park.
I stayed at the best Western Royal Chase Hotel Shaftesbury. Frosty receptionist and dated room, but wow. It's like staying with friends once your hospitality experience starts. Fantastic service, amazing food. The head chef even sorted my tie. This is such a rare find in todays market. A real family Hotel that goes above and beyond. This hotel has to be the very best best Western has to offer. If you want that home from home Hotel, this is the one in a million
Best Western Chigwell They are False Advertising. THEY STATE 24 hour room service which they dont. They dont even do room service. THE entire Best Western Group ceased to provide room service over a month ago according to the Assistant Manager at this Hotel, yet a month down the line their website still states they provide this service and have to as a listed 4 star hotel which is part of the minimum requirements to achieve this star rating. So not only is the Hotel false advertising, the entire Best Western Hotel Group are and they have failed to inform Booking.com of this situation who have clarified this morning, they are unaware of the situation and the Hotel and Group have not informed them of any such changes ...... Bad ... Very Bad. Which is why I have applied for a full refund and will be informing Trading Standards and also The Advertising Authorities of the clear Breach in their Advertising Policy to entice customers to stay at this facility under false offerings.
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