Review Time
They say that you should get a response to a claim in 48 hours. First contact I called to chase up after 3 days and then had to call again as I didn't get the call back I was promised. I am expected to pay for inspection/diagnostic of a problem which was done. They however decided it wasn't enough and wanted me to pay for half the job e.g. stripping the car apart to get to the part that needed changing to show the damaged part. This was unnecessary as it had already failed a test to show the part was faulty.With no other choice I did as asked and had the car in pieces at the garage and sent the pictures requested. They say you can't get a repair carried out untill they have okayed it so my car stayed in pieces waiting for the 48hour response time.I chased them on day 3 and said I would get a call back. On day 5 the garage had to continue with the repair regardless. 2 weeks on and I talked to a lady that sounded like she was about to nod off, said they she would look into it. I said that wasn't good enough but she said that there is no one else I can talk to. I asked how to go about a complaint and was told to send it to the same email. Considering there lack of response to everything else I'm not going to hold my breath.So they were very unresponsive and in the end have paid out nothing. This is more like insurance than a real warrenty and they will get out of paying if they can.
The Warranty this company offers is not worth the paper it is wrtten on. I would have gave this company zero stars, unfortunately you have to give one star in order to write a review. If you as a customer have brought a vehicle and the Warranty is covered by this company, I would advise you to get the vehcile checked by an independant garage before purchasing. It appears this Warranty Company does not cover anything on a vehicle that is a moving part. We purchased a vehicle that after two months had a faulty p2200 Sensor Circuit Bank Fault, only to be told by the Warranty Company that they do not cover this. I must also stress the customer service you recieve when calling this campany leaves a lot to be desired. To sum up I would give them a wide birth.
I bought my previous car,a Jaguar XFs, at Blackburns in Darlington,the fantastic warranty put right a turbo actuator and later a new battery, no questions asked, no fuss and no hassle. More recently, Blackstar covered my Volvo Xc60 and did nothing but take my money. Zero stars would be more appropriate for these monkeys. I made the mistake of buying a battery first for fitting at time of its MOT thinking a diagnostic print off saying 'REPLACE' with current capacity at 45%, and a seperate VAT registered battery/ fitting charge receipt would suffice but how wrong I was. Petty of them I must say, very binary.
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