Review Time
Very poor ! My car was off the road for 3 weeks at the garage they use , now a lot of the bad experience could be more with the garage they sent the car to as after 3 weeks the car had the same problem and when I took it for an impartial opinion on what the problem was I was told that it looked as though the garage had put a bottle of cataclene in the car to bodge it . They will claim they are a warranty company and they paid for my car to be fixed , but the problem is they chose the garage to send it to and they were cowboys. So unfortunately they are tard with the same brush. Also when I was ringing up to find out what was happening no one knew ?
I had to call Blackstar after having an issue with our Mini. They told me I would need to pay for the initial diagnostic report, but once I sent them the report, Blackstar confirmed it was covered by email. The payment was made quickly and the injectors were repaired. Everyone I spoke to on the phone was polite and if the claim handlers weren't available, I would be called back later the same day. I would recommend the service and will likely extend my gold warranty as I have saved lots on an expensive bill
Would only give £100 for a £200 job, then wouldn't pay because the invoice wasnt for £100....because its a £200 job. The warranty isn't worth the paper it's written on. Theives, swindlers, scum. Avoid at all cost. People like this are the reason this site exists
Unfortunately, although by no means surprisingly they declined a claim under the warranty as provided by garage from which car was purchased. A simple claim for a faulty switch for electric window. My garage did carry out a diagnostic which was inconclusive but were convinced that the fault lied with the switch. I gave my garage the go ahead to replace switch which cured problem and my claim was swiftly declined as they had not authorised my garage. Funnily enough the company has also recently sent me an offer to extend my warranty which I will obviously be ignoring. Offering warranties with a policy and conditions that make it almost impossible to successfully claim feels like a scam to me. No good faith and no assistance whatsoever.
Scam company. Really rude cretin said I was unhappy because “I haven’t gotten my own way” verbatim. Absolute quality customer service, these cretins are blatantly used to arguing with people and don’t care what they say or how they say it. Basically my air con was faulty and they said I needed to take it to a garage. I did and the garage fixed it, the creature from black star then said I had voided their terms of service and they wouldn’t pay for it because they had not authorised it to be fixed (what the hell). After talking with him for a while he then advised me an air con re-gas wouldn’t be covered anyway. So I’d basically wasted my time, or would have, had the garage not just resolved the issue there and then. He also gleefully stated that had he received a warranty he would have read all the terms and conditions on the provided leaflet, yeah sure buddy, of course you would. He kept iterating that it’s the company’s terms of service. Like yeah cool man, it might be a term of your service but it’s a garbage term designed to snake out of things.This is why people don’t buy extended warranty’s. Luckily mine just came with the car.
Complete waste of time, cannot even tell you which items are included in the warranty. I asked them if the NOX or O2 sensor are included in the gold cover and they cannot answer the simple question but instead refer back to warranty booklet which is unclear. AVOID AVOID AVOID. This company needs to get its customer service looked at and operate more on the good side and make everything clear. AVOID AVOID AVOID
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