bluewhalespa.com

4.9
4.9 Based on 201 reviews

Blue Whale Spa is the award-winning UK owned leading hot tub manufacturer. We offer quick delivery, free installation and 0% finance on all hot tubs. Order Now!...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

201 Reviews

5 Star
97%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
1%

Filtered Reviews

Filter Reviews

Review Time

Mario Coleman
Amazing service from Blue Whale spa

Amazing service from Blue Whale spa. Thank you for all your advice in choosing the right hot tub. Would definitely recommend to anyone.ThanksKevin Jenkins

5
Date of experience: Jul 21, 2025
Great hot tub and service was genuine…hot tub

Great hot tub and service was totally customer focused. From initial Sales with Andrew B, who kept me informed and managed the process, meeting and exceeding my requests. Delivery and installation by John and his team was efficient (all done in 1 hour!) and informative, explaining how to get the best from the tub with experienced advice and guidance. 100% recommend Blue Whale Spa. Excellent.

5
Date of experience: Jul 21, 2025
Denise Reed
I wanted a hot tub for me and my son…

I wanted a hot tub for me and my son with autism and was worried where to get one from as there is so many on the market, thenI was recommended this company by a friend, and I am pleased to say I have been really happy with the hot tub And the service Has been second to none 😊There is always someone on the end of the phone if you need it.I really recommend getting a hot tub Especially if you have some one with autism in the family as my son loves it,And I also recommend buying from this company 👍

5
Date of experience: Jul 21, 2025
Clover Clark
Great level of service

From start to finish and aftercare Blue Whale Spa put me first, friendly sales and after care staff over the phone and really knowledgeable and friendly installation team. I purchased the additionally chemicals package and they’re really simple to use, tub is also very economical to run. Would definitely recommend them.

5
Date of experience: Jul 20, 2025
Hope B.
Amazing Newport Max II Hot Tub

Amazing Newport Max II Hot Tub. Brilliant support from Andrew and Blue Whale teamWe had been searching for months for a hot tub, overwhelmed by the vast options and uncertain where to begin. Fortunately, we decided to visit a showroom and chose Blue Whale. Since we had never owned a hot tub before, we were unsure how to start our search. That's when Andrew stepped in to assist us.Andrew guided us through all the available options, explaining what to look for in a hot tub and providing valuable insights. It took us some time to find the perfect one, but Andrew and the team offered excellent support throughout the entire process. Even when we needed to change the delivery date, nothing was too much trouble for them.The installation team were brilliant as well. They explained and demonstrated everything we needed to know about operating and maintaining our new hot tub.We cannot thank the entire team enough for their exceptional service. We will definitely use Blue Whale again and have already recommended them to our friends

5
Date of experience: Jul 18, 2025
Bobbi Lewis
Great Quality Hot Tub

Great Quality Hot Tub, Installation and Customer Sevice absolutely faultless.

5
Date of experience: Jul 18, 2025
Gwyneth Parker
Poor service & bad communication

We had to chase our order. Andrew claimed it hadn’t been processed as it hadn’t been paid for. We had to send proof of funds. It then took almost 5 weeks to be arrive after chasing. Once it arrived it was damaged and items were missing. We chased for a replacement which took another 2 weeks and still items missing from the order. We emailed and sent WhatsApp’s and after persistence we eventually got the items and now the company are sending out communications to see if the items had arrived. Would not recommend for a slick service/delivery.

2
Date of experience: Jul 18, 2025
Armand Taylor
Fantastic recommend to ALL

This hot tub is absolutely fantastic, totally new to hot tub, but Abdrew and his team were amazing, he gave me full assistance when answering all my questions , he phone back when he assault he would and supported this with emails for my reference, in no way was he pushing for a sale like some firms do.The two installers Robson and Hussbain, phoned withe arrival time , which was dead one ,these guys were very friendly helpful, and explained everything you needed to know about the hot tub , they cleaned up afterwards and even helped with putting things back in place.very hard workers, Don't hesitate buy one todayKeith Kath

5
Date of experience: Jul 17, 2025
Horatio R.
We recently purchased a Regency Beach 2…

We recently purchased a Regency Beach 2 hot tub. I was very impressed with the sales team Fiona Josephs & Andrew Brunton, very friendly & knowledgeable, answering all questions and arranged the faultless delivery. Also excellent after-sales support with with setting up etcI’m a very happy customer thank youRegards Dave

5
Date of experience: Jul 14, 2025
Mia Long
Noble Bay Hot Tub - Blue Whale Spas

We purchased a Noble Bay Hot Tub from Blue Whale Spas - around the end of November 2023 - and we can honestly say that this has been one of the best purchases that we have ever made. 👍On this note, not only is this hot tub wonderful - following our daily exercises and weekly rounds of golf, (where it is sooooo relaxing and soothing for my muscles and our general body health) - the hot tub has been superb for our mental health too. We live in Aberdeenshire - where it can be rather cold and windy at times - and this hot tub provides us with neverending fun and warmth. We try to use the hot tub on a daily basis, and as a consequence of this daily use, we find that during the wintry months - the benefits are untold. The reliability of the hot tub has been superb, and it has never let us down, and the one minor issue that we did have - was attended to by Blue Whale Spas staff - with outstanding customer service and professionalism.👌Ten out of ten for this hot tub, and I would highly recommend buying a Blue Whale spa (P.s......Costco UK are a great place for purchasing Blue Whale Spas 🤩 and tend to offer great discounts). Our daily spa is now a way of life for us.👌Dr David

5
Date of experience: Jul 14, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More