bluewhalespa.com

4.9
4.9 Based on 201 reviews

Blue Whale Spa is the award-winning UK owned leading hot tub manufacturer. We offer quick delivery, free installation and 0% finance on all hot tubs. Order Now!...

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Average Rating

4.9

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5

201 Reviews

5 Star
97%
4 Star
2%
3 Star
0%
2 Star
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1 Star
1%

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Superb Hot Tub Company

Rang this company to gather information about Hot Tubs and spoke to Andrew in sales. Having chatted with him for 10 minutes I decide to buy my Hot Tub from BlueWhale Spa. The process was stress free and everyone I spoke to was very helpful giving excellent advice. I sent a video of the route to bring the Tub into my property and Andrew confirmed they would be able to install it without needing a crane. The 2 lads that installed the Tub were very friendly and gave me good advice on how to run and clean the Tub. I have had the Hot Tub for seven months now and I could not be more pleased with the performance. Anybody thinking of buying a Hot Tub should contact this company. The after sales service is also excellent giving sound advice. James helped me with the controls on my Tub when a message came up that I did not know about. He talked me through the process of going through the menu to resolve the test. Thank You BlueWhale Spa.

5
Date of experience: Apr 25, 2025
Bayard
Relaxing place to be

Purchase my blue well spa through Costco’sFast delivery and installationBeen enjoying spa for about 6 months nowUsed daily With No problems or no issues Honestly I should have ordered this spa years ago As far as I can tell running daily costs seem to be relatively low But as you would expect when you are in the spa with all jet running it pull more power Maintenance is easy I check chemical level about once a week. I have only just replaced The filter cartridge After 6 months it was still clean and did not really need changing

4
Date of experience: Apr 01, 2025
Brilliant hot tub – excellent service from Andrew

Absolutely fantastic experience with Blue Whale Spa. The hot tub is brilliant — really well made, easy to maintain, and we’re using it all the time already.A big thank you to Andrew Brunton who was great from the start — friendly, helpful, and made the whole process really straightforward.Couldn’t be happier and would 100% recommend to anyone thinking about getting a hot tub.

5
Date of experience: Apr 01, 2025
CiberiCraft
Recently purchased a blue whale spa

Recently purchased a blue whale spa, it’s like having a holiday at home!No fault and very comfortable!Couldn’t recommend enough! Delivery was on time and installation was carried out really well. Karen

5
Date of experience: Mar 10, 2025
Chadwick Scott
FIRST CLASS SERVICE FROM ORDER TO INSTALLATION

We purchased our hot tub from BlueWhale Spa after recommendation from a family member. And we couldn’t be happier. With no sales pressure, Andrew Brunton offered guidance up front and emailed various installation and maintenance videos so we could fully understand the process and carefully consider our options. Once ordered and prior to delivery, BlueWhale offered a free hot tub upgrade when they discovered a problem with our unit during their pre-installation quality control check. Of course we accepted and took delivery in March ‘25. Their installation team arrived on time and couldn’t have been more helpful or friendly. They answered every question and ensured our tub was positioned perfectly before guiding us through set up process. Every item of packaging was taken away with them leaving our garden spotless. Seven months following installation our only regret was not taking the plunge earlier! If you’re considering purchasing a hot tub, we’ve absolutely no hesitation recommending BlueWhale Spa.

5
Date of experience: Mar 10, 2025
AP72
Had the hot tub for over a year now and…

Had the hot tub for over a year now and we have been really enjoying it. The customer service from the very start from BlueWhaleSpa has been brilliant, and Andrew Burton in particular has been super, with his support, patience and guidance throughout ordering the hot tub to installation and after care.

5
Date of experience: Mar 05, 2025
Alice Dubois
Fantastic from start to finish

5
Date of experience: Mar 05, 2025
Mike Wilson
Excellent Customer Service

We ordered a hot tub from BlueWhale and we couldn’t recommend the company highly enough. From first contact, Andrew Brunson, our sales consultant could not have been more helpful. He was extremely knowledgeable and advised us on what spa would most suit our needs, and gave advice on cleaning and maintenance etc. The delivery and installation was seemless and we were quickly enjoying our new hot tub. Thank you to Andrew and the team.

5
Date of experience: Mar 01, 2025
Lavender J.
1st Time Spa buyer

1st Time Spa buyer, did the usual research but ended up following a friends recommendation who has had their BlueWhaleSpa for over a decade! Saw a deal online and called, had nowhere to put it yet but they were ok to hold it for a deposit, 3ish months went by with the occasional polite phone call “don’t forget you tub” haha. Pulled the trigger, called one day, paid and booked delivery/install, really nice simple instructions to ensure smooth install (I just uploaded a video walking the route with a tape). Delivery and install went perfectly despite a challenging squeeze, coffee and bacon reward for the guys as they were brilliant. The performance of the Spa is incredible and to call me several months later to check up on how we were getting on was a nice surprise. Their guides for looking after water quality really took the white lab coat off looking after one of these bad boys too. Definitely recommend service and product, top notch!

5
Date of experience: Feb 11, 2025
Jane
Good hot tub at a good price

We bought a Clearwater Plus ex demonstration hot tub, were fully informed of its features, and it was delivered on time to our garden. We were happy to install it ourselves as we have worked in the industry, and the sole problem was a leak from a loose pipe fitting after transit, that was easily tightened up. The control panel heater and jets work well and we are very happy with it over 1 year later. A good tub at a good price, We appreciated the 12 month's interest free credit.

5
Date of experience: Oct 22, 2024

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