Review Time
A fantastic 5 seater hot tub (Noble Bay III) and just unbelievable pre and post delivery customer service. An impulse purchase (via Costco) but I couldn’t be more satisfied with my Blue Whale Spa experience. A particular shout-out for James (in customer services) whose knowledge, helpfulness and patience is inexhaustible!
Great service from start to finish. This was our 2nd purchase from the company.Fiona who I dealt with was extremely helpful and professional throughout.The whole process from initial enquiry through to installation was smooth and straightforward.Delivery guys were efficient and friendly.Wouldn't hesitate to recommend.
We contacted blue whale to purchase a hot tub, they asked for videos of the location and access, I sent them two videos which were accurate and nothing hidden. The lady I spoketo f from sales and she confirmed there were no issues after watching the videos, we then ordered the hot tub, when the guys turned up to deliver the hot tub they took one and some photoes and refused to even try, they claimed that sales do not share the location videos with the delivery team,I would not recommend buying a hot tub from blue whale as sales do not communicate with logistics resulting in my very poor experiance with thjs company
From thinking about a hot tub to it being delivered I was given amazing advice, picked the right one for me and the family, extra shout out to Fiona who managed the purchase and made it all super easy!Since being installed Fiona even checked back directly to ensure I was happy.Thanks Fiona and Blue Whale Spa’s!!
Hi if anyone is thinking of getting a hot tub then today is the day. A friend of mine got one and I called the sales office the same day Andrew brunton salesman was off the chart helpful I had a lot of questions that needed answering like my partner and young daughter was allergic to chlorine so he recommended bromine and which I never knew existed. from the time of him taking my order with a small deposit to to the delivery day was faultless I have always wanted one but was worried we had to use a crane BUT due the the service they offer you , send photos/ videos of the path it has to come through this was not a problem on delivery date Mark and Hussain the delivery guys were respectful and totally professional to my needs and my neighbours concerns I’ve got to say 100% satisfied with the service from them all I will enjoy this hot tub for years to come and so will my kids and friends on party nights. Thanks again Andrew and the team for a great experience.
The showroom is amazing, never knew they had so much on display. Hotubs galore, the team where spot on, Fiona helped us a lot , before we knew it our tub arrived, installed and up and running, hence we were very happy, would recommend a visit, they know their stuff. We had ours on credit terms, easy to do in no time at all. Two very happy customers 😀
A fantastic experience from start to finish. Andrew Brunton in particular helped us organise the delivery and installation and has provided fabulous after care support. We are delighted with the hot tub and can’t wait to enjoy it for many years to come!
The company was recommended by a neighbour so I took the plunge and rang up as being unable to visit the showroom. Spoke with Andrew from start to finish. It was a truly professional experience answering any questions I had and supplying access videos to my property the lads installing were brilliant and everything was spot on. A minor clip issue was even resolved by an engineer the following day. First class service. Thank you all especially Andrew
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Blue Whale Spa is the award-winning UK owned leading hot tub manufacturer. We offer quick delivery, free installation and 0% finance on all hot tubs. Order Now!
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