Review Time
I am glad to have worked with Bob's Watches. The process was seamless thanks to their sales repersentative Max, he let me know exactly when the Rolex Milgauss came in and the next day it was on my wrist... It was difficult to find a trustworthy place to buy pre-owned rolex watches but I know where i'm going from now on.Thanks for setting me up with the perfect Rolex Milgauss
Great Selection. Found the Rolex Deep Sea I had been looking for. Upon arrival it had all of its papers, box, hangtags, and a microfibre cloth. Box and papers I was expecting, the hangtags and outer packaging I was not. Customer Service: Outstanding. I was unable to make it to the bank to complete the wire and Bob's staff held the watch over the weekend for me. I will be buying from Bob's again.
I ordered a watch online, the photos of the watch stated “actual photo” I ordered the watch as a gift. The watch arrived in 24 hours. The watch that arrived was NOT the watch in the photo. Clearly this was an error on the part of the company. I reached out and spoke to manager Wes (who was very polite and responsive) who informed me originally that they would do everything to get me the right watcb. Unfortunately, ownership at Bob’s decided they would not in fact make the situation correct and send me the appropriate watch. Instead they would only offer a $200 credit for their error. I would not trust this seller and would not believe when website states “actual photo”. Buyer beware.
I’m very happy with the watch, it is as advertised. My reason to mark them down is that there were problems with my wire transfer being returned that took a long time to resolve. This involved multiple phone calls and their system disconnected me about 5 times. Bottom line- pay with a credit card that gives you a percentage back, that is what I will do in the future. I also incurred a $45 wire return fee. I considered asking for a credit for that but after all the hang ups I was worn out and dropped it.
I sold a watch to Bob's Watches, and Chase helped me. The transaction went very smoothly, and only took about three days from start to finish. Chase was very professional and accommodating. I'd highly recommend Bob's Watches if you're buying and/or selling that special timepiece.
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