Review Time
Ordered Bose headphones delivery date 6th January. Unfortunately never arrived. Both Bose and UPS give you a load of excuses but will not give a new delivery date. They keep telling you to wait another 1or 2 days. Shocking service from both companies. If people stop buying Bose online and stop using UPS perhaps this might give them the incentive to start delivering the products on time instead of messing their customers about. I won’t be using either company’s again. I will not buy from any company that uses UPS
2 months later and never received my order. you can contact them on phone, email and chat but they will tell always tell you the same thing. they are escalating the case but they never actually contacted me again. I probably contacted them 10 times between November and December. Disgraceful customer service for a company like Bose. AVOID at all costs !
Ordered headphones as a Christmas gift .Totally disgusted by the customer service from Bose who have now shut the case , as they said they was delivered .I have ring cameras and It didn’t pick up any movements at my property.I will never order direct from Bose again .Or if I will even ever buy another Bose product if that’s the attitude to their customers.Meanwhile I’m a few hundred pounds out of pocket .
I ordered replacement ear covers for my headphones in August 2024....still not been sent despite numerous chats and "sorry they are out of stock, please contact again in 2-3 weeks"I got in touch today and they've said we'll refund you and recommend you buy from another source.Not sure why I am bothering to post on here, looking at the other reviews they've clearly got too big to care.It's a shame as the products are great, but service, means I will be seeking alternatives going forward.Customer service, once you get past the automated bots, are basically a human bots with no empowerment to slove customer issues.
I wouldn’t order directly from Bose. Although the site says it’s from the UK, they actually ship from Netherlands and use UPS… who are the worst! I think they used to ship from uk, but that is no longer the case. My delivery was delayed 3 days in a row, each day my delivery was given a slot and then magically delayed by one business day around 6pm. Bose were unable to help me. In the end I asked Bose to just return to sender. This whole ordeal took around 14 days since I placed the order, and I hope they refund me on time. You’re better off offering from a uk retailer or amazon.
Originally had the Bose qc two earbuds which I was quite happy with even though they were the most expensive buds I ever purchased. About a year later one bud literally broke off rendering them useless. So went with their exchange policy and paid £180.00 for the qc ultra buds which turned out to be about £10.00 cheaper than you can buy them anyway. I’ve found them to be great sound quality like the other ones but these things are becoming far too complicated. I turn the volume up and sometimes they go off and it takes a full 3 seconds once they’re touched for them to come back on. There is also an interference in the back ground which is annoying. Now and again when I put them in my ear, after a few seconds they will go off for no apparent reason. The quiet mode is brilliant but I prefer the aware mode personally. The immersive mode I find to be a tinny sound so don’t use it. Overall I wish I had my quiet comfort two buds back, less problems. Oh and now the right bud doesn’t chime upon insertion for some reason.
Bought earbuds to arrive by the 18th Dec, nothing turned up. Then was promised the items by the 23rd.Late in the day I got an email to say this product won't be coming until the 31st. I did request a refund on the 23rd Dec 2024, I never got my money back until 30th Jan. This is the very short version after hours of trying to sort out including going on X and Facebook
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