Review Time
I recently invested in an expensive pair of ultra open earbuds from Bose. Within 2 weeks of first wearing them, only 5 times, one fell off while travelling on public transport. A very expensive loss. They clearly don’t grip tight enough. I contacted Bose customer support to explain, but they just wanted to sell me a new pair for a very tiny discount on the original price (£10!). No way of just replacing one bud. I will be returning to my previous cheap JVC in-ear headphones which never fell out even on country walks and gardening
One of the worst Customer Service departments I've ever had to deal with. They give no answers and despite the website pretending to have a tracking page it does nothing and the stock response from CS when you ask for an update is get back to us in a few days if you still have a problem.I bought a Bose soundbar that went wrong in less than a year. I sent it back for repair and then the dreadful Bose CS kicked in and it all ground to a halt. UPS took an age to pick up the device then took even longer to deliver it down to the repair dept in the UK who then it appears sent it to Poland for repair. It has taken two months for this incredibly successful company to return my soundbar. UPS told me it was going to be delivered 30th Nov – an incredible feat considering it was still in Poland. Of course it didn’t turn up. Instead, I got another tracking notice this time telling me they’d deliver 11th Dec. Did they? Of course not. They changed their minds and finally it arrived with me on the 12th. And guess what? Yup, you’ve got it; it’s not been repaired properly.The length of time from me sending the sounbar to it being returned *still faulty* was 2 months and 7 days. It's a farce.I’m going to give up.They are a multi-billion dollar company and yet they care absolutely nothing about after-care service. You just have to look at the plethrora of negative comments on TrustPilot to realise they do not deserve our money.I will never buy Bose again.
Will never buy Bose again. I originally chose Bose over-ear headphones to allow me to take calls in a busy and noisy on-site project environment, and they were perfect. I have since twice upgraded to more recent models, and am currently on the QC Ultras; this is the product to avoid at all costs, they are absolutely appalling!! Awful sound, non-existent call quality, and poor connectivity. Bose replaced one set (a tedious process!) and the second set are even worse. Support is no help either, I'd avoid like the plague at this point. Would give a zero if I could, a shame really given I have had a good 10 years of outstanding product quality form Bose.
Why are Bose UK Customer and Technical support "help" telephone lines so useless? Since buying two Bose items, having waited so long in life to afford them, I've had nothing but hassle from them. I expected a first class service for these highly-crafted products. I was advised to send a new smart speaker back when it kept stopping while playing. For a start, it was new and shouldn't have been stopping, needing repair, after all the checks apparently performed before sale. Secondly, they weren't at all concerned that I'd be left without a speaker for weeks while they did it. I expected to be offered another speaker while mine was being repaired, as I was only using it for music through my phone.So I decided to buy another identical model, knowing that when I eventually had 2 of them, they could be used in unison in the home. Having finally received the item back, with the same fault happening, I find that the two cannot be used together without speaking to an advisor. Why aren't items sold with written instructions? It's not always either convenient or successful to look on a website for simple matters. I called again today about a problem with QC Earbuds not working while driving and paired with a sat nav app. I wanted operational support, i.e., to check on/off and volume operation. This shouldn't be difficult to provide quickly when I have an account with the items included on it. I was pleased to get directly through to a technician after waiting on hold to the poorly chosen music giving me a headache for some time. I was cut-off at their end while explaining the problem. No effort to call me back. I called back and this time the Bose UK number took me to someone without English as 1st language, and communication was slow and difficult. The lady was asking for a serial number, suggesting I open up the bud in a way which was unclear an@@@d not possible. I said that the serial no should be available to her from my account details (which it is) which went unheard, but should have been obvious for her to ask me for. It would have been quicker for us both. I spend ages trying all that, wondering why it was necessary for my simple enquiry, only to get cut off again. Again, no effort to call me back, their having checked my number in case of this occurrence.An hour has passed by now and I eventually get through to another agent who cannot understand an English person's vernacular in average daily expression. I dread to think how Scots or others with fine, broad dialects, cope on these calls. Of course they have recorded messages directing you to look at the Website, as if you wouldn't already be there if it was an option.So the 3rd agent started asking for my serual number again but found it on my Account after my second suggestion that she do so. I repeated my simple request which again went unheard or musunderstood. I was ill, tired and becoming frustrated, agitated and upset due to the pain I live with, the slow uptake on my calls and tfe headache I'd acquired whilst on hold. I said I'd leave it because I was being sent around in circles (as in the English vernacular). She finally understood and I received the answers and sine suggestions.They finally say, from a guide sheet, that they'll always be happy to help with issues on the phone at any time again.
I returned my faulty headphones which were still covered by the warranty. Bose assured me that they would replace them within 4 weeks of receiving the faulty headphones. It's now over 5 weeks since they received the faulty headphones, but they are still yet to receive the new headphones to the warehouse, let alone dispatch them to me. They told me it will be a further 4-6 weeks before they I will receive them.I am now left without headphones for nearly 2 months.Terrible service.
I ordered a Bose 600 refurbished smart soundbar on 03/12/24.I received confirmation from UPS that it would be delivered on Monday 09/12/24.I then received a further email from UPS saying that the delivery had been rescheduled for Saturday 07/12/24 so made sure I was home during the times stated.Obviously nothing came.I then received 4 further emails from UPS giving me various times that the item would be delivered on Monday 09/12/24.Again, I stayed home all day waiting for the delivery, only for nothing to arrive.All day today, Tuesday 10/12/24 the tracking showed I would be advised ‘shortly’ as soon as a new delivery date had been confirmed, only for it to show up right out of the blue late this afternoon. The first thing I noticed when it was delivered from UPS, was that one end of the box has been taped over with some thin brown parcel tape.There was no cardboard AT ALL covering this end of the box, just a few bits of tape.I took several photos of it and cut the tape to get inside the box.I was not expecting to see one end of the sound bar rattling about in there with nothing covering it at all, or protecting it.I was totally gobsmacked, and immediately contacted Bose via their WhatsApp messaging service. Again, another absolute shambles.The 2 individuals who I ‘communicated with’ did not have the best grasp of the English language, and were not the most communicative or user friendly.Needless to say this sound bar is being returned back to Bose, and I think it’s time for me to look elsewhere now for my future tech purchases.Also, finally, Bose includes a European plug in the box with the soundbar, instead of sending me the UK one so I can’t use the product anyway.No way I would recommend Bose to anyone nowadays.
Wow. One hour of time wasted speaking to BOSE to no avail. Their CEO and website speak of sustainability, product repairability and waste reduction but then tell me that they do not have replacement ear pads for a set of good, working earphones because they discontinued that particular model in 2022. Is that really good service to sustainability BOSE?
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