Review Time
I ordered ear pods, but the delivery was mishandled. After a lengthy wait for an investigation, my claim was denied. I attempted to contact support to appeal, but was promised a callback that never came. Each email to their service team bounced back. I've reported the theft and will not use or recommend this service again.
I’ve always trusted the quality, making this situation disheartening. My headphones cracked while stored in their official case. After reaching out for support, I received conflicting quotes for a replacement and was later told the lower price was never offered. They don’t repair headphones, yet sell refurbished ones. It feels unfair that loyal customers face such issues without reasonable repair options. I hope this can be escalated properly.
My wife bought me some refurbished Bose earbuds last year after I managed to destroy one of mine. The sound was the usual superb sound so I was extremely happy. Almost 2 years later, a few collisions with the pavement as well as plenty use in the rain one of the buds started to play up. I went into the app to see if it was a software issue or if I needed medical intervention. While mooching round the menus on the App I stumbled upon the fact that my buds were still in warranty. One of the simplest returns I’ve ever encountered and in less than a week I have replacement buds and once again superb sound for my music and films. Bose are well known for their 5-star sound and quality I’d like to add in customer service which was superb and painless.
Problems, problems with my order for over £2000 worth of tech. Now I see Bose have CANCELLED my order for whatever reason and they haven’t been in contact with me. Their customer service is abominable to say the least. What on earth is going on at Bose? Do you want to sell your products or not?
Well, I find my self back here again with BOSE! I bought a Proflight 2 headset in May 2021, with what I thought was a 5 year warranty. First, I would like to say that for a headset costing over £1000, I am appalled by the quality. Prior to this I had a DC which had no issues at all! I logged onto the site tonight for the 3rd warranty return in 4 1/2 years only to find that on my account that they say it is now ‘out of warranty’ I bought it on 25/5/21 and expected it to be in warranty until 24/5/26 but not with BOSE! The agent I chatted to had no reason but maybe because I used it twice in the past. This is ludicrous, the warranty suggests nothing of the sort. Now I find myself with a BOSE PROFLIGHT 2 with a crackling boom and an ANR that cuts out, making it unusable in a commercial environment. Customer service no help.In conclusionI WOULD GIVE 0 STARS IF I COULD!DON’T BUY BOSE AVIATION HEADSETS. THEY ARE NOT UP TO THE ENVIRONMENT MINE HAVING BEEN BACK TWICE AND NEEDING A THIRD REPAIR IN 4 1/2 YEARS (I DON’T MISTREAT HEADSETS) WASRE OF MONEY AND IF YOU HAVE THE AUDACITY TO SEND IT BACK FOR REPAIRS TWICE BE PREPARED FOR THEM TO REDUCE YOUR WARRANTY BY 6 MONTHS.
They had our professional F1 speakers since August.It's now November and they keep saying we will get an update in 5 days and then 5 days and so on..as a result our church has been left with no sound and we had to hire speakers for months in the end. We ended up paying more than the cost of the speakers.I really don't see the point in paying for such an expensive product when the moment you need them to deal with n issue they disapear
I have returned my order but still haven’t received my refund. It looks as though maybe the parcel hasn’t been picked up by UPS. I have contacted Bose live chat a number of times now with no luck, have been told someone is going to email me but they haven’t, have emailed myself but have heard nothing back. I’m wanting a refund for my parcel. I have sent a photo of my receipt as proof of return via email also. I’m fed up, there is no clear complaints process (apart from the generic phone number) and want my refund. It’s been nearly a month now.
⭐☆☆☆☆ Disappointed with the smart featuresSound quality is good, no complaints there — but the smart features really let this down. While playing music on Spotify, it only plays one song and then stops. The app almost never works. I paid over £400 for this smart speak, and yet they can’t seem to get the basic functions to work properly. Very frustrating experience.
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