Review Time
Sleep buds that have been refurbished a couple of times but then were returned still not working Agreed a refund in December’24 but as of yesterday still waiting and apparently another 5 days to process !! That’s even after a credit not issued after Christmas saying 5 days to process. This service is shocking
I contacted Bose to ask about fixing the CD element of my waveform. I was told it was beyond repair because it was old (2012)! They obviously want customers to buy new instead, which was suggested. They must use cheap components for them to fail yet they are marketed as a quality item.I will never buy a Bose again. By contrast my old Technics system (1979)is still going strong and has never needed repair. Further, I got a local electronics engineer to fix my Bose. The power supply had failed. Cost: £88 .00
1 star given so that it was possible to rewrite a review. Had the misfortune to have to contact Bose Customer Support/chat. Having provided the necessary details to identify my product, I was connected to an ‘agent’ who took 25mins to copy and paste the ‘troubleshooting’ suggestions, which I’d already tried, to eventually tell me that they could offer me a paid replacement because my item had been discontinued. Something that could have been confirmed within 60 seconds…Complete Waste of Time
If you value your time, money, and sanity, avoid Bose. I ordered from them on 16/01/2025 and attempted to cancel the order the same day. Bose refused to cancel, even though the package hadn’t shipped yet. UPS confirmed Bose could have stopped the shipment at any time, but they chose not to and said they couldn't do it.Despite four recorded attempts on the UPS tracking to return to sender, the package took a week-long sightseeing tour across Europe and the UK, wasting resources and causing delays—all because Bose refused to act. Their customer service repeatedly lied, contradicted themselves, and shifted blame. When the item finally returned to them, I was told I’d need to wait 2–3 weeks for a refund, despite this mess being entirely their fault.Their "solution"? A useless 10% discount for future orders. No accountability, no urgency, and no respect for customers. Bose used to be a premium brand, but their service is now bottom-tier. Save yourself the headache—shop elsewhere.
Bought a pair of Earbuds just under a year ago. Product was fine but not the quality I would have expected and charging case broke a couple of weeks. Reached out to Bose who told me to send back for a replacement, which I did. When I hadn't heard anything from them, I checked on line to see that the exchange had been cancelled without anyone contacting me. Phoned up and they said that the return package was empty! Clearly this was not the case when I sent them off. Customer Service is not really interested in the fact that either their agent (UPS) or their staff have either stolen or lost my earbuds. It is now my problem and they are refusing to do anything else. I get no sense that they care, which is evidenced by the fact I am wating my time here as they never respond to TrustPilot reviews
There are no words to express the inconvenience this company has caused me the last couple of weeks.! The 1 star simply is not representing the low review I would like to put for this company. Product has been returned from there 23rd December, since then spoken with the customer service 3 times and with the online chat. First time reassuring me that the last day of refund would be the 8th January, second time they told me 10/01/25 and now third time they gave me a window of 8-10 days more than the original 8-10 working days for the refund to arrive. In other words refund around the 20th January for a product that reached them from the 23rd December. Which other company does this ? Unacceptable delays.
Slower delivery than other on-line services. One earbud not working on opening product. Slow chat process to confirm u/s. Offered return process 3-4 weeks, no consideration, other than gratuitous 'put a smile on your face' language for such poor service andinconvenience. Cancelled and they still take same time frame to refund my purchase. Insult to customer service let alone abject quality control.
Great Company, Great Products.... Its a pity that ordering from Bose direct is totally worthless, annoying and very stressful. As has been said in other reviews, they are awful and basically lie over the phone. I have the same issue as the accounts below and my earbuds are with UPS! Three delivery dates so far.Best part is they dont care!!!Have now emailed Bose in the USA and any email addresses I could find, and so far nobody has had the curtesy of replying!
What awful customer service. Like many others on here, ordered some headphones, received no status update and cannot get any useful information from the online chat. The product I ordered is now out of stock, so I'd be surprised if they're able to fulfil order. Never ordered from Bose before and just assumed they would be amazing. Won't use them again.Edit 17/01/25: still no further to getting my headphones. Hilariously, I was sent an email saying there was a problem with my payment and zero stock of the model I'd chosen. I then called them to see what on earth is going on. The agent told me to ignore the email and wait for delivery on the 21st. What is going on with this company? I plan to send everything back to Bose and choose a different manufacturer. Absolutely ridiculous.Edit 20/01/25: Out of stock and the order isn't coming hahahahahaha.Ordered these on sale for £179.95. They were on offer for the same price at John Lewis and Amazon, so I've missed out. £319.00 now. I actually don't care, I'd be worried something might go wrong with them and I'd have to navigate their customer service again.
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