Review Time
Excellent sound and I found their telephone support and repair helpful...butI have just purchased quite comfort earbudsThe sound is good and high tech but ear insert inadequate. Despite trying the various sizes I am still finding that the earbuds fall out. The design could simply and cheaply be improved by adding a small strap to fit over the ear as well. The Solution I found was a small thin strip of sticky tape.I also have Bose wave soundtouch with pedestal Good quality but poor radio.
I bought the top Bose noise cancelling headphones in 2017. Just after the warranty expired they began falling apart. The cloth covering the ears disintegrated and the interior foam began showing and falling apart as well. This was is moderate use a few hours a day on work days. When I contacted Bose, and shared photos of the problem, they refused to replace them.
Overall, Bose customer support is pretty good. But they have a WhatsApp support number which I thought was quite neat. But having used it 3 times, it is absolutely abysmal. You wait HOURS to speak to someone. Then they send one line and then there is a wait for several more HOURS before the next line. Don't bother offering an IM service on WhatsApp that is so poorly supported, it just leads to frustration.
I've just wasted half an hour trying to navigate the Bose UK website. Quite simply, all I wanted was a Replacement Remote Control for my Wave Music System IV but there is no way, from my experience, of achieving this. Only solution was return the whole unit for a £79.00 repair !!!!All I need is a Remote Control !!!
I spent £599.95 on a Bose sound system 4 which did not arrive. I contacted Bose and they said they would investigate. They will not give a refund even though they accept that the item has not been delivered. They now want me to send a copy of my passport or driving license and a handwritten letter explaining the order and what has gone wrong. This is the worst customer services that I have ever had anything to do with and I am 71 years old!! Not helpful at all, they need a negative mark not one star
Bose are without a doubt the worst company I’ve come into contact with in a long time.Back in March, my headphones were broken so I logged to send them for replacement for ~£125. Covid hit so I couldn’t get to a post office etc. In June, I called again to get revised paperwork and sent my headphones off.By October, I’d heard nothing from Bose, so I contacted to query. After numerous calls, eventually my headphones are on the way. Only, they weren’t delivered where they were suppose to be, despite me asking 3 times. Now, I’m on holiday, Bose have lost my headphones, they have all the information already but NO ONE engaged brain there, reads through correspondence, prior emails or listens to the phone calls to understand what’s going on. The onus is now on me to prove non receipt, despite the UPS delivery clearly evidencing they weren’t delivered to me. As if I’m some kind of criminal even though they haven’t returned my property. Absolutely unbelievably poor service. I just want my headphones back! How hard is it. I am sick to death of talking to Bose. Not one person I’ve spoken to has taken any initiative. Everything is just, you need to send this, you need to send that. Never mind they are ruining my peace of mind on holiday.BOSE BOSSES - TAKE A COURSE IN CUSTOMER SERVICE ALREADY!
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Home Audio, Speakers, Car Audio, Career Opportunities from Bose, the leader in sound systems, home stereo systems, home entertainment and surround sound systems.
