Review Time
AVOID AT ALL COSTS If I could give a rating of zero on here, I would. We went and looked at a car, test drove it, ran the figures for finance and said yes we love it, we'll take it. One of the other salesmen said that the xar was already sold, the manager Ricky said no you're here now, I'll take a deposit from you and tell the other guy it's broke or something as he hasn't even seen the car.Fast forward a few days, our finance had declined due to being self employed - which we advised would happen. We weren't told this though, just that the finance was struggling so we said no problem, we'll get a bank loan and pay cash. When calling the next day to confirm we will be there to collect the car, Ricky told us it was sold to the other person, claimed they didn't know what we were doing RE payments and there was nothing that could be done. We are now stuck with a bank loan, no car, and trying to get our deposit back with our Solicitor already taking steps to proceed. DO NOT BUY FROM DO NOT TRUST Conveniently, 15 minutes after the phone call with Ricky, we went to get our deposit back and speak to them about how much they have screwed us over and he had left for the day and they couldn't give us a refund as Ricky wasn't there - apparently if we send our bank details to a WhatsApp we will get it back - who knows with that!
My husband paid £100 deposit to view a car, which was not available for view in the yard. He was told , if he does not like the car, the deposit will be returned. We called a day before to inform them we do not want to view the car anymore, and was told the car is ready for collection and the deposit would not be returned. We never said we buying the car. Only wanted to view it. I still will escalate my issue with the relevant people and try to get my money back, as the person there was not helpful at all.Furthermore, when we have contacted the seller, he was again rude and blocked my number.….Furthermore, they contacted me, after this review was posted to apologise for their mistake and asked me to delete this review in return to have my money back. That has not happened, even I was naive enough to believe and deleted the review.
I saw a car I was interested in advertised, so I popped down to this company and was greeted by the most helpful sales guys. I couldn’t ask for a better service. Anyway, I purchased the car and it is absolutely beautiful. Such a wonderful experience when buying a car. Thank you guys for all your help.
Just returned home from a 150 mile+ round trip to Browns. I now know, and would advise anybody, not to even think about crossing the road to visit them.Before leaving home I phoned to check that the vehicle (a Range Rover Evoque priced at £14,700) was still available and was informed that it was, and that they would get the vehicle out so that it was accessible. Upon arrival I was told it was still at the back of what appeared to be a breakers yard and they hadn't had a chance to clean it, despite them being next to a car valets. After a breakdown truck (seems apt after reading reviews on my return!) was moved we were able to get to the vehicle. I can honestly say I have never rejected a vehicle as quickly as this one! Between the photos being taken/ posted online and my arrival the vehicle looked as if it had been used for off-roading on a farm and used for transporting cattle. The general condition of the car was filthy inside and out, the bodywork was scuffed in several places, the front footwells were full of mud and the once white(?) leather seats were a strange creamy yellow colour. I declined the opportunity of getting into the vehicle as it was so obviously a health/bio hazard. Judging by some of the other reviews, I got off lightly by only losing a day of my life I'll never get back.
Bought a Kuga few weeks ago and all good so far. Everyone at Browns car company was really nice, we dealt mainly with Ricky and he was very helpful. Sorted out the paper work for us and everything went smoothly. Really good service; I will highly recommend them to friends in future. Cheers Pete and Dawn
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