Review Time
I would give a zero if I could. Absolutely disgusting customer service, company and business in general and the BIGGEST SCAMMERS ever. Cars that shouldn't be road worthy, bodged so that they can sell for A LOT more than what they are worth and then as soon as they break (which is within the first week), they refuse to do anything and say that warranty (which is for about a year-2 years) does not cover it but it absolutely does. They then ignore all of your messages for weeks on end. As a young female going to buy a car by herself, they took advantage by lying and trying to get as much money from me as they could. I part-ex'ed a car and they started it and told me the clutch was going and they would only sell me another car if I paid them £700 there and then to get it fixed. This was a fairly new Audi A1- turns out nothing was wrong with the clutch but they took my money. Whilst purchasing the new car, they basically refuse to let you leave until you give them a positive trust pilot review, and even take your phone to log in and start it for you. Honestly, no words for this vile company which is run by a bunch of scamming cowboys. Please please PLEASE do not use this company unless you want to be left 1000's of pounds short and with a car that doesn't work properly and that you struggle to sell after. Strongly advise to go elsewhere. The car I looked at was stuffed in the back of another yard and was filthy, scuffed, had a chip in the window screen, the air con needed regassing, had several dents in the side, the bottom of the car had lumps of rust just falling off, the internal locking system was breaking, all of which they had bodged so they could sell but as soon as purchased and driving for around 3 days, started to all become issues again, and they had lost the spare key so left me waiting 2 weeks to collect whilst they 'bought a new one'. They didn't buy a new key, they had found one and it was stained, sticky and the rubber on the key was peeling off. After having all these issues, I found out that the car was only ever worth around £6000, yet they sold me for £15,000 because I was none the wiser. Even if you aren't a female, they will try their hardest to scam you and take your money for an awful car. Steer clear from Browns
Outstanding customer service from start to finish. Everyone in the team was extremely helpful and made the sale easy, quick and stress free. They went above and beyond ensuring the car was both aesthetically and mechanically sound before I took it away. I tend to change my cars evey year and the service received at Browns has beaten any car purchase so far. Very pleasant experience. Highly recommend.
absolutely BIGGEST SCAMMERS GOING SOLD CAR THAT HAS BEEN DAMAGED BADLY LIARS FAKE COMPANY LIARS ABSOLUTELY DISGRACE The company is selling cars that are damaged and lie telling customers please BE AWARE OF THE FRAUD AND SCAMMERS !!!!!!
We bought our Honda from them a couple of weeks ago. Ricky was very helpful right from when we turned up unexpectedly and asked to test drive it, multiple phone calls from us with queries and after we’d collected it by arranging the tyre changes as agreed.Very pleased with the car.
Absolute shambles. I’ve been enquiring on a car for about 3 weeks now. Never before have I encountered a salesman so keen to put me off viewing a car. I tried to arrange 3/4 times to go and view it every time there was a reason why. I was told the brakes were un road worthy and that the car was having all new brakes fitted. I finally got to go see the car yesterday. And they started off by having the wrong car prepped…the a3 I was going to see was still at the back of the yard filthy inside and out. Pads had been replaced but the disks were worse than useless. The exhaust was rattling so bad upon starting the engine. Paint work had been sprayed and had ran all over the bonnet. I was told by one guy there that the body work is so straight and the car is immaculate on for when I pointed out all these issues for the same guy to tell me he’d never even seen the car prior to me looking at it haha! I travelled nearly 3 hours each way for an absolute embarrassment on their behalf.
Avoid this dealership at All CostsIf I could give zero stars, I would. Brown Car Company is hands down the most unprofessional, dishonest, and frustrating dealership I’ve ever dealt with. The car I bought was advertised as “certified and in excellent condition.” Within a week, it started having serious mechanical issues, and when I called them, they shrugged it off and told me to “check with the manufacturer.” The so-called warranty with A1 they promised was basically useless fine print designed to get out of helping customers.On top of that, their customer service is a nightmare—rude, dismissive, and nearly impossible to get on the phone. I spent hours being transferred around only to be told “there’s nothing we can do.”This company is a total scam. Save yourself the headache, the wasted time, and the money—go literally anywhere else. Brown Car Company does not care about its customers, only about squeezing every pound they can.
Couldn't be happier with my experience, Tyler and the rest of the staff have been so helpful and took time to help me with buying my new Audi TT! They have always been on the end of the phone when needed and were super friendly and helpful! I would strongly recommend this company, buying a new car is daunting sometimes if you don't know what you are doing, but I couldn't have picked a better company to go with! thank you!
Recently purchased a Range Rover Evoque and all I can say is what an excellent service, I would highly recommend anyone who's looking to buy a car to give Browns Car company a visit as they have great stock decent prices and a ton of experience.
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