Review Time
Browns Cars, Maldon,Essex. Hideous and deceitful from the moment we had a complaint within the 3 month warranty. After several calls,the owner is Conveniently never there, letters and emails are ignored and we were not allowed our money back. Basically we have been ripped off and all I can say is avoid these scammers like the plague 🤬🤬🤬🤬
Whilst on the hunt for our new car, we phoned the garage 30 mins before wanting to view it with no problems at all, was ready for us to look at and test drive upon arrival. Ricky was very helpful, spotted any slight imperfections before we even did and offered to sort them out. Very friendly team and efficient, we collected our car a week later with a new MOT and as promised any little issues sorted. Love our new car and would highly recommend this garage. Thank you!
We had a really disappointing experience with Browns Car Company. We put down a deposit on a Land Rover Evoque (Reg: AV68KNF) but had serious concerns about the car—a 2ft crack in the windscreen and a missing camera, despite their AutoTrader listing claiming it had one. We agreed to proceed only if these issues were fixed and were promised confirmation about the camera before installation. After paying the deposit, we never got that confirmation. By the time we had to withdraw, no custom work had been done for us: - The windscreen replacement was a basic repair needed for any buyer. - The camera hadn’t even been installed and could be returned. Despite this, they refused to refund our deposit and ignored multiple calls. It took days of chasing just to get a response. This is not the fair, customer-focused business their reviews suggest. Once they have your money, good luck getting it back.Just a day after our complaint, the advert was back in AutoTrader exactly like it was before.
I bought a BMW X5 in January 2025. staff especially Tyler was very friendly and I was happy with the service at first. The alloy locking nut was missing from the car as such we were told to purchase it from BMW and Browns Car Company would reimburse it. However, I’ve been waiting on a reimbursement for my alloy locking nut since then as the car didn’t come with one. I have chased a number of times and get the same response that it will be done in the next 48 hours. Similarly the alloy refurb was done whilst the alloys were on the car which means there were paint splatter at the bottom side of the car. In addition the alloy bolts were also painted over. This was a cowboy job. When I first viewed the car, the ad blue light was on, suggesting a top up is needed as such it was agreed that the Adblue would be topped up before taking the car the following week. When I picked up the car, the blue light was gone. On a more serious note, via a diagnostic a local mechanic informed me that Adblue is turned off. Adblue is a legal requirement for any diesel car if adblue system is present. Now I am not suggesting that the company switched it off however it is a coincidence that the Adblue light was on and when I took it home and I found through diagnostic that it is off. If the cars ECG bypasses adblue then there would not be a sign on the dashboard when i viewed the car. Cases where adblue is switched off is when there are issues with the system such as Nox sensors. Anyways, I asked for a full refund or a like for like, same colour model to be sourced or for them to cover the cost to switch the adblue back on through BMW. The company were adamant that they will switch on using their mechanic or allow me to pick a car from their stock. I did not agree to this as I spent a lot of money on the car, the specs and the colour was what i wanted. In addition one small mistake with coding back the Adblue could have severe consequences on the running of the cars ECG, as such i was adamant that going through BMW is the best option to ensure it’s done properly. I sent numerous chasers including chasers for my locking nut reimbursement. I now had to source the coding out of my own pocket. Today’s day there are no responses from Browns Car CompanyPiece of advice, if you are purchasing a car make sure you don’t commit to any reimbursements, have them purchase what ever thats needed. make sure the car is hundred percent perfect for you before taking the car away from the premises. It’s such a shame that we experienced this after the purchase as the sales rep was very helpful and friendly.I have learnt my lesson from now. I will only be buying from BMW approved dealership.
We went to view a 2015 bmw last Friday and have just picked it up today. Ricky has great customer service skills and was very helpful with any information we needed. He was very understanding of my anxiety around test driving the car in an unknown area and let us put our daughters carseat in so we could all go together and he showed us to a quiet area for me to test the car. We did not feel pushed into buying the car and he was very flexible with when we could go look at the car. I'm very happy with the car and thank you very much!
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