buffaloex.co.za

1.3
1.3 Based on 188 reviews

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Average Rating

1.3

/
5

188 Reviews

5 Star
6%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
93%

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Adel Powell
Horrible service I have never hated a courier company…

I have never hated a courier company like Buffalo. I don’t understand how they are still in business. They are horrible. 3 of my orders were supposed to be delivered and every time they get returned with literally the most nonsensical reason ever. Is there a way we can make this company take responsibility with their bad service. I’m so hurt.

1
Date of experience: Dec 19, 2023
SwonBoufDesFraiz
Waiting for a shein order but buffalo…

Waiting for a shein order but buffalo keeps sending me update emails with the incorrect delivery address, tried calling them, the whatsapp doesn't get answered. Have sent multiple emails with regards to this, got a response saying it will be resolved yet i still received another update email yesterday showing the incorrect address. It's almost impossible to get hold of anyone from buffalo. Absolutely horrendous customer service

1
Date of experience: Dec 09, 2023
Alyson Cook
Poor refund service

Since 04 December I have been requesting my refund from Buffalo After paying them double costs for my delivery Due to first payment apparently not received They request for their banking details and their POP But when making use of their online link neither of those are available So now they have robbed me of double courier fees I have send numerous emails where they keep on requesting the same information over and over and over again This is quite frustrating and VERY poor service!!!!!

1
Date of experience: Dec 04, 2023
Gordon Johnson
Very poor service address on shein not…

Very poor service address on shein not the same address in their database been a month now order still not received

1
Date of experience: Nov 13, 2023
Dora Baker
I paid tax using their Credit card…

I paid tax using their Credit card link. Automatic reference, which means you cannot add your own reference. I have sent the traceID several times and Buffalo Logistics refuse to honour their agreement. They are so incompetent, they keep asking for a POP which is only linked to EFT and not credit card. This is the most incapable delivery service I have ever came across.

1
Date of experience: Nov 07, 2023
CL26
Buffalo- micky mouse courier

Hw can your company improve u ask?- find the thieves that steal our goods and prove to us that they get justice for the stress they cause us. Imprison those rats.. Top management is responsible for the thieves at bottom level. These couriers dont even ask customers to sign. Once when asked hw com- was told company policy. That's hogwash. Hence there's no paper trail of lost goods. Pathetic service by Buffalo. 7 grievance from me. The stolen package is the cherry on top. Wake up from ur sleep Buffalo.. horrific service u don't deserve even a 1 star!

1
Date of experience: Nov 03, 2023
Madelaine Foster
SCAM COMPANY! ORDER NEVER ARRIVED

I placed an order on SHEIN and within 2 days the order was already in SA. The problem started with this company. I kept tracking my order for days and to my surprise I receive an email saying I have successfully received my order of which I DIDN’T I was then told to wait 48 hours so they could “investigate”. They don’t communicate with you, nothing from the company, no communication from the driver. Unfortunately they don’t open on Saturdays otherwise I would have drove there myself to get my order because this is a dodgy company. NEVER AGAIN!! I hope SHEIN stops collaborating with you guys because you are giving them a bad name!

1
Date of experience: Nov 03, 2023
Sawyer Scott
I placed an order on SHEIN and the…

I placed an order on SHEIN and the parcel says shipped so when I put the tracking number it it says not found. I’m really worried because I’ve just lost R1500 on a “SHEIN” website that turned out to be a scam. And I can’t afford to lise another R3300. Any advise

1
Date of experience: Nov 03, 2023
Gab_Le_Caribou
Worst customer service

Worst customer service. No complaints department call number. They need to have better ways of managing customs at their warehouse

1
Date of experience: Oct 23, 2023
Claude Sanders
Very poor service Ive been waiting for…

Very poor service Ive been waiting for my order it has not been delivered as per status its been stucked on Cape town facility since last week Called and spoke to one consultant they promise that it was gonna be delivered within 24 hours still nothing I must say that I'm very unhappy and unsatisfied with their service ... I would not recommend anyone to choose buffalo

1
Date of experience: Oct 17, 2023

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