Review Time
Very poor service. They marked my SHEIN package as delivered, but I still have not received my package. Trying to contact support is frustrating because I only get automated messages, and when an agent finally responds, they just repeat that the system shows it was delivered. I asked for the driver’s number plate and proper delivery details, and they told me they are investigating, but it has now been 14 days with no feedback. No one can explain where the parcel was left or who received it. Extremely disappointing and unreliable service.
Buffalo Couriers has given me one of the worst customer service experiences ever. For more than a week, I have tried to fix a simple delivery issue, but they ignore every attempt to contact them. Their phone line goes silent, their WhatsApp and chat are useless, and all they send are empty automated emails.When I finally complained by email, they replied with a generic copy and paste message instead of actually helping. I still have not received my parcel because they simply refuse to communicate.This service is unacceptable and shows a complete disregard for customers. I would never recommend Buffalo Couriers to anyone.
My God where to start. I ordered glasses from Lensmart and let me tell lensmart has done its part. The thing is I’m in Botswana and Lenamart doesn’t deliver here. So I ordered the glasses to be delivered to a courier company in SA that would in turn delivered to me in Botswana. The package is in JHB and every day for the past 15 days I get stories why Buffalo simply can’t just deliver to the courier. Because I’m not in SA I don’t have an SA cell number. I asked if they could call an international number they said no. I asked if they could instead deliver to Botswana, they said no I can’t change the delivery address. I said I’d just come to JHB to get the package, it’s a 6 hour drive, they said no collections. What the heck. Now I have friends in JHB, I want to change the delivery to their address, again no. I’m about to demand a refund from lensmart and start again cause I have aged considerably fighting this battle.
The WORST service! And when you as the customer put up a complaint, they get their friends and staff to put up 5 star reviews so that they don't look bad! Twice now they've told me no one home for delivery and phone not answered, BUT I DO NOT HAVE ANY MISSED CALLS AND BOTH TIMES THERE WERE PEOPLE AT HOME!!!I am furious - they have no idea about service, because you can't get hold of anyone to assist, either!
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